Customer Service Manager
Resume:
Daniel DeWitt
Las Vegas, NV 89178
**********@****.***
WORK EXPERIENCE
Armed Security Guard: BCSI Security: Page, Arizona
June 2010- Current
. Patrol and secure restricted areas
. Video Monitoring and logging
Assistant Front Desk Manager: Claridge Inn: St George, Utah
July 2007-June 2010
* Customer service including taking reservations, resolving
problems and meeting guests' needs
* Office management: data entry, filing and answering the phone
* Train new employees on hotel policies and procedures
* Schedule housekeeping and front desk staff to coordinate payroll
objectives and occupancy
* Ensure all rooms are ready for daily arrivals
* Handle daily audit to balance all credit card and cash
transactions
* Prepare reports for monthly meeting with general manager
* Assist manager with hotel operations
Escrow Assistant: Surety Title: Orem, Utah
July 2006-July 2007
* Customer service including order taking, problem resolution and
maintaining client relationships
* Office management: data entry, filing and answering the phone
* Assist in marketing with existing clients
* Find new clients
* Disburse loan proceeds
* Obtained Escrow and title insurance license
Staff Member: Affinity Services: Provo, Utah
December 2003-June 2004
* Supervise handicapped work program
* Ensure safety of enrollees
* Assist in transportation of enrollees
* Help enrollees meet daily physical needs
* Certified in first aid, adult CPR and human restraint
* Obtained and maintained food handlers permit
SERVICE
Service Mission: Church of Jesus Christ of Latter Day Saints; Rio de
Janeiro North, Brazil
June 2004-June 2006
* Fluent Portuguese, conversational Spanish
* Teach English classes to native Brazilians
* Complete services projects as available
* Supervise other missionaries serving in the area
EDUCATION
Graduate, Springville High School, Springville, Utah May 2003
* Core curriculum completed
* Web design, keyboarding, and computer repair
* Tennis team member and Knowledge Bowl participant
REFERENCES
Jon Gibb Carsen Driffill Kevin Scholz
Dixie State College Air Traffic Controller Religious leader
St George, UT Salt Lake City, UT Springville, UT
435-***-**** 435-***-**** 801-***-****
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