Software Computer

Cynthia Thompson

**** *** ***** *****

Stone Mountain, GA 30083

404-***-****

************@*****.***

Career Objective

Help Desk Professional

Summary

Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel,

Active Directory, Remote Desktop Connection, Unicenter Service Desk.

Outstanding interpersonal and organizational skills. Excellent verbal and

written communication skills. Have frequently given presentations to large

audiences.

Education

DeKalb Technical College, Clarkston, GA

Associates Degree in Computer Networking Specialist, anticipated Graduation

2011

GPA: 3.50 on a scale of 4.0

Experience

DeKalb County Information Systems Tucker, GA 09/1994 - 05/2010

Senior Office Assistant

. Configured, installed, and supported computer workstations and

peripherals.

. Set up and supported local, and network attached devices.

. Provided support for local area network (LAN) to a wide area network.

. Modified, maintained and installed software program applications,

communication software and other related software products and

applications.

. Diagnosed, researched and resolved user problems with their computer

operations, and maintained reports and records of customer services

performed.

. Instructed and trained user on current computer hardware, software and

network applications.

Bank of America College Park, GA 09/2004 - 05/2009

Extractor/Proof Operator

. Created work units to process checks according to customer's

specifications.

. Properly handled misorts/rejects after processing all checks for the

work unit.

. Forwarded checks/backup detail to appropriate areas.

. Processed and scanned envelope contents based on customer's

specification and screen prompts.

. Encoded and balanced customer deposits accurately.

. Operated 7766 Proof Encoding Machine, and the OPEX 360 machine.

Coursework

Networking Fundamentals Database Management Implement Window Directory

Service

Implement Windows Server Microcomputer Instal. and Program Design and

Maintenance Development

Implement Windows Net. Operating Systems Concepts Computer Concepts

Infrastructure

Implement Windows Professional

Skills And Abilities

. Maintained and administered computer networks and related equipment,

including hardware and software.

. Diagnosed hardware and software problems.

. Configured, monitored, and maintained e-mail and virus protection

software.

. Kept records of system performance, tests, and repairs.

. Installed, configured and tested computer hardware and software.

. Worked with network users to solve problems.

. Kept track of equipment and parts inventories.

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