Customer Service Human Resource

Shelly Palkowitch

***** ****** ** *******, ** ***30 574-***-****

***********@*****.***

Objective

To obtain a successful career in a recruiting position

Education

Indiana University of South Bend, South August 2009

Bend, IN

Bachelor of Science in Human Resource

Management

GPA: 3.1

Related course work: Business Law, Managing and Behavior

in Organizations, International Business, Human Resource

Management, Personnel Selection and Management,

Organizational Change, Operations Management,

Introduction to Marketing, Introduction to Accounting,

Introduction to Managerial Accounting, Pre-Calculus,

Calculus, Statistics, Macro Economics, and Micro

Economics.

HONORS

Professional in Human Resources (PHR) Certification

President and Treasurer of Indiana University of South

Bend chapter of Society for Human Resource Management

(SHRM) [Winter of 2008 and Spring of 2009]

Honor Roll at Indiana University of South Bend

Received academic scholarship from Indiana Brotherhood of

Electrical Workers all four years at Indiana University

of South Bend

Nomination of Who's Who Among Students in American

Universities and Colleges for academic progress and

student leadership

Experience

Training Assistant 11/2008 -

1st Source Bank (South Bend, IN) Present

Responsible for knowing how each LMS system works and

answering employees' questions about LMS systems (BVS

Performance Systems, iLinc, and Survey Monkey),

computers, and training courses offered.

Creating courses on LMS systems

Create reports for CEOs, Vice Presidents, and managers

Creating project plans for managers

Create webinars and classes on LMS systems

Create performance evaluations and run reports on the

evaluations to present to higher-level managers

Creating monthly Significant Development Reports for

board members

Creating Reference Guides for employees, managers, and

trainers

Being part of committees and helping plan a program

Understanding the businesses' strategic plan

Customer Service Representative 9/2007 - 11/2008

National City Bank (Mishawaka, IN)

Responsible for managing customer accounts, managing the

sale of gift cards, and handling money in my cash drawer

and vault.

Balancing cash drawer at the end of my shift

Performing excellent customer service, with an emphasis

on being polite and courteous

Sales of accounts, credit cards, loans, and other various

products

Cashier 8/2005 - 9/2007

Menard's Inc. (Mishawaka, IN)

Responsible for performing excellent guest service by being courteous to

guests and handling and managing money in my cash register and processing

returns.

Add-on selling

Knowing which department to find products

Balance cash register at the end of my shift

COMPUTER SKILLS

Proficient in:

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Outlook

Internet Explorer

LMS Systems (BVS Performance Systems and iLinc)

Survey Monkey

Contact this candidate