Customer Service Project Manager
Resume:
Raleigh, NC *****
Ashley K Howard
**********@*****.***
OBJECTIVE
Seeking a mid-level position where my computer knowledge, strong people
skills, organizational abilities, and business experience will add value to
operations.
QUALIFICATIONS PROFILE
Computer:
- Proficient in FACS
- Assisting in development
- Utilizing Windows-based PC's with various software: QuickBooks,
Microsoft Office: Word, Excel, Outlook, PowerPoint, and Publisher.
Administration:
- Ensuring compliance with Government as well as Administrative
policies and procedures
- Preparing technical reports and documentation
- Managing AP/AR/GL and reconciling accounts
- Proficient in PBX multi phone-line system
Education:
SHAW UNIVERSITY Raleigh, NC
Pre-Med Biology Major
PROFESSIONAL EXPERIENCE
Allscripts-Misys Healthcare Solutions, Inc
Raleigh, NC
Account Representative
May 2010- June 2010
Responsible for the overall account management and collection of the
Enterprise Accounts. Processed numerous payments, effectively
communicated all distinctive information on all account activity, equipment
orders, software upgrades, billing, and outstanding issues needed for
resolution.
VERIZON WIRELESS Raleigh, NC
Greeter September 2009 to January 2010
Greeted all internal and external customers that entered the store.
Provided excellent customer service to all customers so that all issues
were being handled in a timely manner.
AMERICAN WIRELESS BROADBAND Chicago, IL
Office Manager March 2007 to July 2009
Assisted upper level personnel, reported account information to the client,
analyzed processes, sales, prepared all necessary financial records for
audit, calendar management, sorted and posted payments for all accounts in
office, payroll, answered phones, and AP/AR functions.
KLHR REAL ESTATE SERVICES
Chicago, IL
Project Coordinator January 2003 to July 2005
Direct assistant to the project manager, maintained direct contact with
building department, as well as provided technical support.
SHAW UNIVERSITY DIVINITY SCHOOL
Raleigh, NC
Administrative Assistant January 2002 to June 2004
Provided administrative support to the Dean of Divinity School; prepared
requisitions for the office budget; AP/AR/GL; organized the Deans' daily
schedule as well as general clerical duties.
COACH HANDBAGS
Chicago, IL
Vendor/Specialist December 2002 to January2004
Matriculated through several department stores in the Chicago land area,
assisted and oversaw sale quotas, merchandise and customer service.
HARRIS BANK
Chicago, IL
Account Manager January 1999 to June 2000
Maintained shareholder's accounts, data processing and other clerical
duties.
REFERENCES: To be furnished upon request.
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