Customer Service Administrative Assistant

EXPERIENCE

Houlihan Lokey Howard & Administrative Assistant/ Office Services

Zukin Extensive calendar management using MS Outlook.

New York, New York Assist in arranging travel (domestic and international)

12/03 - Present and creating detailed itineraries.

Schedule meetings and conference calls.

Assisted in planning and coordinating of special events.

Tracked and compiled expense reports.

Maintain and update mailing/ contact list.

Perform order-finishing activities such as mounting,

laminating, over sizing posters, binding, cutting,

drilling, and folding.

Organize complex source material into coherent final

documents.

Operate and maintain all equipment in the mailroom.

Washington Mutual Bank Loan Processor

New York, New York Monitored receipt of and reviewed Appraisal and Title

12/02 - 03/03 Search reports.

Prepared and delivered all documents for closings.

Analyzed loan data assured completeness of files prior

to submission for underwriting.

Monitored loans within pipeline of 20 and maintaining

close contact with Loan Officers.

Compiled documentation into a loan submission package

and forwarded package to the underwriter for loan

review.

Assisted corporate controller (data, spreadsheet,

filing, etc).

Homesite Insurance Office Assistant

White Plains, New York Scheduled meetings and coordinated travel arrangements.

03/02 - 08/02 Ordered shipping supplies and copier paper.

Answered and screen phone calls, taking messages

accordingly.

Processed & directed incoming faxing using internal

computer system.

Answered general Customer Services/Fulfillment Team

inquiries.

Organize / maintain various documentations and

inventories.

Morrison & Forester Customer Service Associate

(Pitney Bowes contractor) Answered, screened, and routed incoming calls.

New York, New York Typed necessary memos, and faxed as needed.

04/99 - 06/ 01 Distributed and delivered incoming faxes and mail.

Duplicated legal and confidential documents.

Assisted facilities manager in large department moves

and with on-site contractor and vendor concerns.

SKILLS

MS Office, Printers: Canon Image 550,600, 5000 & 8500,

Canon Color 2400 & 3900, Facsimile Machines: Canon Laser

Class 3145 & 9000L

Knowledge of: Pitney Bowes, UPS, FedEx and Airborne

machines, scale software; and postal rates for all mail

classifications.

EDUCATION Monroe College

Bronx, New York

Major: Office Technology

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