Customer Service Technician
Resume:
Imani H. Davis
**** **** ****** - ********, ** 94804
********@***.***
Objective:
To contribute strong skills in a support manner while gaining additional
knowledge to best support the company.
Skills:
. Microsoft Office 2007
. Keyboarding: 30WPM
. Networking concepts: RJ-45 cable assembly, Peer-to-Peer Networking
. Operating system Installation
. Client/ Server based Networking
. Networking Foundations
. Strong Customer Service skills
. Data Forensics
. Advanced Networking
. Hardware
Work Experience:
In Home Supportive Services Richmond, CA
December 2008-
Present
Support Aide
. Wash dishes, laundry and errands
. Light maintenance
. Personal assistance
Murphy McKay & Associates Lafayette, CA
October
2008- Present
Relocation Technician
. Disassemble servers and rack units or company PC's
. Wrap and label CAT-5 or Fiber optic cables associated with specific
severs
. Reassemble severs and server racks or PC's according to company
specifications
Thomas Paine Apartments San Francisco, CA
January 2004-October 2008
Maintenance Technician
. Maintain facilities, replace light bulbs
. Light plumbing, clean vacant units
. Shampoo carpets, relight heater pilots
. Maintain plant structures, clean
Parking lots and other duties as assigned
Church Lane Apartments San Pablo, CA
April 2003-January 2004
Maintenance Technician
. Maintained facilities, replaced light bulbs, light plumbing
. Cleaned units, shampoo carpets, relit heater pilot lights
. Maintained plant structures, cleaned parking lot and other duties as
assigned
U Haul Truck Rentals Las Vegas, NV
December 2001-April 2003
Customer Service Representative
. Assisted with installations of hitches and accessories
. Checked in returned rentals and assessed cleanliness, damages, and
fuel levels
. Assisted customers with merchandise selections and help them to
vehicles
. Helped customers to vehicles with purchases
Winston Tires Richmond, CA
June 2000-December 2001
Installer/ Assistant Manager
. Supervised automotive staff of six employees
. Provided excellent customer service in person and over the phone
. Address inquires and provided information about products and services
. Installed tires for customers, adjusted front- end alignments
. Repaired and replaced tires with light oil change duties
Triple S Tire San Rafael, CA
June 1994-June 2000
Installer/ Lube Tech
. Assisted Customers with routine oil changes
. Lubed vehicle chassis
. Provided battery maintenance, tire changes, replacements, and repairs
Education:
Heald College 2010
San Francisco, CA
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