Customer Service Sales

DARCEL ADKINS

**** ********* **.

Charlotte, NC *8216

704-***-****

********@*****.***

Objective: Reliable and dedicated individual. Would like to secure a

position within a progressive organization where my educational,

practical experience and interpersonal skills will be used to add

value to the company. A self-starter who learns quickly.

PROFESSIONAL EXPERIENCE

LPL Financial, Charlotte, NC

Compliance Specialist 2/2008 - present

. Support AVP of Home Office Supervision

. Support the Sovereign, Astoria, NYCB and Old National Teams

. Update and maintain all new advisors that come on board

. Obtain all of the monthly correspondence for the teams

. Update each analysts queue using IBPM

. Update on a monthly basis all of the YTD commissions for each advisor

. Research any advisors information as needed using Oracle

. Create and maintain all advisor files

. Extensive Administrative duties

Adecco, Charlotte, NC 3/2007-

2/2008

Bank of America

Administrative Assistant III

. Support 2 Senior Vice Presidents of Supply Chain Management

. Coordinate and Facilitate team meetings and events

. Handle supplier registration inquiries

. Research supplier contracts using the CMT tool

. Update associate information in CMT to ensure data quality

. Extensive Administrative duties

Acsys Inc., Charlotte, NC 12/2004-

3/2007

Wachovia

Office Coordinator/Mortgage Review

. Assisted the VP of Mortgage Finance

. Gave permissions and access to underwriting system (Mordred) to new

employees and existing employees

. Handled loan documents and sent said documents to Due Diligence firms

. Upon receipt of Due Diligence reports ensure that data is formatted

properly to import into Wachovia system (Mordred)

. Prepared Reports for monthly departmental meetings

. Reviewed Security Documents, Titles, Assignments for completion and/or

errors

. Extensive Administrative duties.

Venturi Staffing, Charlotte, NC 7/2004-

10/2004

Omni National Bank

Commercial Mortgage Assistant

. Assisted the VP of Commercial Mortgage, Updated and Maintained customer

files

. Ensured customer's provided all the required documents prior to closing

. Ordered and reviewed all closing documents before releasing to the

attorney

. Prepared customer draw requests

. Extensive Customer Service

United Way 4/2004-6/2004

Resource Development Assistant

. Assisted the SVP and VP of Resource Development

. Assisted in the planning of events for AALI

. Monitored campaign materials

. Ensured all Relationship Managers had proper materials for sales calls

Trust Co. of New Jersey, Jersey City, NJ 12/2002-

10/2003

Pre-Closing/Post Closing Coordinator

. Coordinated closing dates between bank and customers' attorneys

. Ensured all conditions prior to closing had been satisfied

. Ensured that the customer's attorney prior to closing had provided all

documentation

. Prepared all pre-closing packages for customers' attorney's

. Extensive Customer Service

Abel Noser Corp., New York NY 2/2001-

12/2002

Sales Assistant/ Data Analyst

. Assisted the Sr. Vice President

. Maintained & updated the Access Database for over 100 trustees

. Contacted the trustees for the data information for over 500 clients that

receive Trading Cost Analysis

. Distributed the data to the data analysts involved in the production of

the reports

. Liaison between Sales and the Trustee

. Liaison between Sales and Production Dept.

. Delivered the Trading Analysis reports to the Sales Force

. Promoted to Data Analyst 1/2002

. Manipulated data from trustees in several formats and ran Trading

Analysis reports for Sales Force

. Extensive Customer Service

Advantage Temp. Agency, Parsippany, NJ

Production Assistant (Cahners Travel Group) - 11/2000-12/2000

Distribution Coordinator (Cahners Travel Group) - 9/2000-10/2000

Hearst Corp. (William Morrow Publishing) 5/1997-

11/1999

Office Assistant

. Assisted the V.P.

. Responsible for setting up and releasing new books

. Maintained & updated records of future books

. Adjusted stock on hand

. Updated & maintained monthly Billing Reports

. Extensive Administrative duties

Trust Company of New Jersey 11/1994-

5/1997

Mortgage Closer

. Assisted the Supervisor

. Handled Supervisor responsibilities in her absence 10/96-5/97

. Generated loan documents for the Branch offices

. Prepared Weekly/Monthly reports

. Ordered, reviewed and approved Line of credit check for mail out

. Calculated/Send Payoffs to other Lending institutions

. Obtained information from other lending institutions

. Extensive Customer Service

The Port Authority of New York & New Jersey 11/1992-

11/1994

Secretary

. Responsible for preparing various reports relating to Workers'

Compensation (during the 1993 World Trade Center bombing)

. Updated Attorney Workers' Compensation claim petition

. Extensive Administrative duties

EDUCATION

CPCC Certified Mortgage Loan Underwriter - 4/2006

CPCC Certified Mortgage Loan Processor - 2/2006

9/2001 Gibbs College Montclair, NJ

Some College Coursework Completed

SKILLS

Microsoft Suite (Word, Excel, PowerPoint, Access, Publisher and Outlook),

CMT, Concur, iOrder, Travel Online, LotusNotes, Oracle, IBPM, BranchNet

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