Customer Service Loss Prevention

Antonella Prosa

***B Eldorado Street

Jacksonville, FL 32227

********@*****.***/ 718-***-****

OBJECTIVE To obtain a position in a competitive and challenging working environment, in which I can utilize

my skills and knowledge.

EDUCATION St. John’s University Staten Island, New York

College of Professional Studies

B.S. Criminal Justice May 2007

Cumulative G.P.A.: 3.4

HONORS Dean’s List 2004-2007

EXPERIENCE Century 21 Department Stores Brooklyn, New York

Loss Prevention Security Guard 7/04-Present

• Worked in a fast paced retail environment with a focus on customer service and enforcing store policies and

procedures set forth by the company.

• Operated a switchboard in order to attend to customer inquiries regarding products and services available

throughout separate locations of the company.

• Multi-tasked answering phones while also attending to employees and prepared and filed required paperwork

regarding daily logs and incidents that occurred.

• Supervised and trained new loss prevention employees on the procedures and policies of the company and

how to perform and excel in loss prevention.

• Discussed progress of new employees as well as new policies and procedures that needed to be addressed

with managers and other members of the staff.

• Proficient in CCTV using over 150 cameras to observe customers and employees in order to reduce shortages.

New York City Board of Education New York City, New York

Substitute Teacher 5/04-Present

• Licensed New York City Board of Education Substitute Teacher

• Continued student learning along a continuum established by the permanent teacher

• Maintained classroom control and discipline, as well as the safety of students by implementing school

policies and procedures

• Completed daily reports and evaluations to communicate to the permanent teacher and pertinent information

resulting from the day’s events.

SKILLS Knowledge of Microsoft Word, PowerPoint, Excel, and the internet

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