Customer Service Manager

Peter Zimprich

**** ********* ***.

La Palma,Ca

PH# 760-***-****

E-Mail: ********@*****.***

CDL# N4392469

Country of Citizenship: United States Of America

Education: Gahr High School Cerritos,Ca.

Employment Experience

Stock Day Trader 03/2007 - Present:

Self Employed

Buy and sell stocks on a daily basis using computers with various software. Perform

many hours of due diligence before executing trades.

Transportation Security Officer.T.S.A. Screener. Dept. of Homeland Security.

Transportation Security Administration. 10/2002 - 03/2007

5757 W.Century Blvd Los Angeles,Ca 90045 PH#800-***-**** code 11363

Ensured safety of airport and traveling customers through continuous training and

attention to changes and updates in standard operating procedures. Check all passengers

and baggage through the use of computerized machines such as x-ray, explosive trace

detection, walk- thru and hand held wands. Also performing physical searches of persons

and property. Concurrently perform task at hand while maintaining acute domain

awareness. Obtained Master certifications in both screening of passengers and their

accessible property as well as screening of checked baggage.

Communicate with passengers in a clear and concise manner the rules and regulations to

help them through the screening process quickly and less stressfully. Treat each passenger

with respect and help them with their individual needs.

Diffused emotional situations by listening carefully, staying calm and maintaining a

positive attitude while addressing customers concerns. Skillfully interacted with people

of different nationalities. Well developed communication and interpersonal skills from

many years of experience in a fast paced customer service environment. Acted in paid

lead role scheduling breaks and lunch, clearing alarms and writing and filing reports on

alarms and daily activities of team.

Franz and Sons Cabinets 04/1991 - 10/2002

Cabinet maker, Office Manager. La Palma, Ca. PH# 562 305- 6879

Build and install cabinets using various hand and electric tools. Provided all clerical

duties. Price quoting, preparation of daily invoices and sales orders. Heavy customer

service and phone skills.

Franchise commercial cleaning business, Jani- King Owner operator 05/1987- 11/1999

PH# 714-***-**** Gail.

Ran day to day operations of commercial cleaning business. Familiar with

methods,materials and equipment used in janitorial/custodial work.Experienced with all

facets of commercial cleaning. Stripping,waxing and polishing of floors etc. Able to

understand MSDS. Detail oriented professional.

Mammoth Mountain Ski Resort. Ski - Rental Shop Manager 10/1983- 04/1991

P.O box 24 1 minaret rd Mammoth Lakes, Ca. PH# 760-***-****

Manage day to day operations of very busy snow ski shop. Hire, train and supervise 20-

25 employees. Fast paced, heavy customer service.

Sound ability to understand and follow oral and written directions..Experienced in fast

paced environment with attention to detail.Always on time,courteous,hard working

mature professional.

I feel as though i can be a great asset to your great company.

Thank You for considering me for this position, Peter Zimprich

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