Manager Assistant
Resume:
Joyce White
Warren, Michigan 48092
SUM MARY
I have a highly diversified management background that would be a tremendous asset for your
company. I will strive for the highest performance potential of every employee by working
with their strengths to improve their weaknesses. I am highly motivated and work well with all
people. I will do everything in my power to make your company the top in its field.
WORK H ISTORY
1999-2010 Assistant Cage Manager, MotorCity Casino Hotel
Trained all new managers, supervisors,and hourly employees. Responsible for all crosstraining
of current employees. Performed all interviewing and hiring of employees in the cage and
credit departments. Responsible for organizing all employee files and upkeep of these files.
Kept the department in compliance with the State Gaming Commission. Responsible for
writing and implenmenting all cage policies and procedures. Responsible for scheduling of all
cage department employees approximately 150 employees. Located unrecovered variances
from the casino floor. Kept good working relationships with other departments. Organized
cooperative training with other departments such as security and slots. Have a working
knowledge of all cage windows and duties.
1999-2001 cage supervisor, 2001-2004 cage shift manager, 2004-2010 Assistant Cage Manager
1996--1999 Cage/Credit Trainer, Empress Casino
Trained all new cashiers and credit clerks. Responsible for all crosstraining of current
employees. Performed all interviewing and hiring of employees in the cage and credit
departments. Responsible for organizing all employee files and upkeep of these files. Located
unrecovered variances from the casino floor. Organized cooperative training with other
departments such as security and slots. Reduced cage turnover ratio drastically. Have a
working knowledge of all cage windows and duties.
1995-1996 Shift Manager, McDonalds
Smooth daily operations. Provided fast, friendly, and accurate service to customers and
corrected any mistakes in a timely fashion. Made daily positioning charts. Crosstrained
employees. Made daily deposits. Figured labor on hourly, shift and daily basses. Counted cash
drawers and did any counseling as necessary. Figured waste on shift and daily basses. Made
daily, weekly and monthly cleaning charts..
1991-1995 Assistant Manager, Burger King
Smooth daily operations. Handled all scheduling/payroll. Performed preventive maintenance
on all equipment. Made daily deposits. Performed restaurant ordering. Implemented daily,
weekly, and monthly inventory control measures. Maintained customer satisfaction. Worked to
keep crew members motivated and working together as a team.
1990-1991 Bartender, Monty’s
1988-1990 Lead Waitress, Denny’s
1986-1987 Relief Manager, Bombay Bicycle Club
E D UCAT IO N
1979-1983 Andrean High School
1983-1986 Ball State University
1986-1990 Purdue University Calumet
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