Customer Service Engineer

Resume Mike Webb

**** ***** ****** *****

Arlington, TX 76018

817-***-**** (cell)

abkhql@r.postjobfree.com

Background: Experienced in maintenance and repair of equipment,

installation of residential appliances, training personnel,

inventory control, and customer service. These multi-

faceted skills are readily transferable to most production

type environments in a variety of industries.

Employment History:

06/09 to present New Century Realty Group

Position: Realtor

Function: Show clients properties on

the MLS as well as list clients

houses on the MLS.

06/09 to 06/09 Fort Worth Police Department

Position: Police Recruit

12/2008 to 05/2009 Actively pursued job opportunities with various

industries and business entities within the Dallas/Fort

Worth area

5/2002 to 12/2008 Mars Incorporated Grand

Prairie, TX

(A seller of mobile automotive reconditioning franchises)

Position: Franchisee Trainer

Function: Trains franchise purchasers in product

knowledge, business development, marketing

strategies within a two week formal training

period followed by a monitoring schedule to

insure optimum success for the franchisee.

Accomplishments: Instrumental in obtaining 3M certification

for paint protection film.

1999-2002 Dart Logistics Grand Prairie, TX

(A General Electric, Appliance Division, contractor servicing new

construction apartment complexes)

Position: Installer/Dispatcher

Function: Schedules eight installation crews for kitchen

appliance installations at apartment complexes

under construction as well as performing

installations individually as needed.

1998-1999 Alpine Engineer Products Grand Prairie, TX

(Seller of steel plates for roof trusses to construction

companies)

Position: Designer/Tester

Function: Designed and tested wood trusses using CAD CAM

software and also field tested the steel plates

holding the trusses in the construction of

mobile and modular homes.

Page Two Mike

Webb

Military Service:

3/1995 - 2/1998 United States Navy, U.S.S. Wasp, Norfolk, VA

Master at Arms Ship's Police, Staff Officer

< Responsible for the safety and security of the Ship's

quarters and a compliment of 3000 Sailors.

Crash and Rescue Specialist/Crew Leader E-4

< Supervision: Trained and supervised 8 Firefighters who

repaired and maintained the physical readiness of the

Flight Deck for an amphibious assault ship. Designed

and conducted training exercises to enhance technical

skills and competencies of staff. Scheduled staffing

for daily work and special projects. Evaluated

performance of staff and provided coaching for career

advancement.

< Maintenance and Repair: Repaired and maintained 21

Flight Deck fire stations to ensure safety of 3,500

personnel aboard ship. Supervised and recorded daily

inspections of fire stations to ensure strict compliance

with Navy operational standards.

< Operating Budget/Inventory Control: Monitored and

tracked inventory of equipment, parts, and supplies to

control costs and comply with operating budget. Ordered

inventory biweekly. Set up and conducted physical

inventories quarterly. Investigated and resolved

discrepancies in physical inventory to ensure accurate

records.

Achievements:

< Participated successfully in five major incidents

(onboard crashes or fires) involving such aircraft as a

Harrier jet, Cobra helicopter, and H-53 Sea Stallion

Helicopter. Safely rescued all flight personnel

< Honorable Discharge

< Good Conduct Medal, Letter of Commendation from the

Commanding Officer

< Course Work; Leadership, Supervision, Staff Development,

Safety Procedures

Licenses: Texas Licensed Real Estate Sales Agent - 6/2009

Computer Competencies:

Microsoft Windows, Word, Wordperfect

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