Customer Service Medical
Resume:
JANICE L. DELANEY
*********@*****.***
Monrovia, CA 91016
Home: 626-***-**** Message: 626-***-****
SKILLS:
* Typing- 46 wpm Filing-Alpha/Numeric
* 10-Key by touch-13,500 kph, Access
* Word Perfect Excel
* Quick Books Pro Outlook
* Accounts Payable Medisoft
1 Work History
Volunteer at City of Hope Guest Services Desk June
2010-Current
Escort patients to various parts of the hospital. Deliver documents, slides
and x-rays to the
departments for patients prior to their appointment.
Monrovia Adult School Sept. 2009-June
2010
Completed courses in Medical Terminology, Medical Front Office and Medical
Billing & Coding
Steiny & Company, Baldwin Park, CA June 2003-
March 2009
Accounts Payable
Enter and processed invoices for weekly payment request. Reconciled
invoices against purchase orders and statements. I dealt directly with
vendors to resolve discrepancies. Pulled and placed invoices on hold for
joint checks. Entered impress accounts for 5 divisions and reconciled them
to statements. Maintained files for paid and open invoices. Transferred to
estimating department where my duties consisted of: Processed final job
revision orders letters to vendors and final job revision order log.
Pulling invoices for time and material tickets. Entered them into excel
spread sheets. Entered purchase requisition. Wrote submittal letters and
faxed them to Vendors for the Project Engineers. Called the lead field man
for employee's daily time and entered time. Maintained the filing for job
books and closed jobs.
Autologue Computer Services, Buena Park, CA May 1998-June
2003
Customer Service Representative
Assist customers on the phone either by walking them through a problem or
by dialing into their system to repair problems related to Automotive Parts
Software. Responsible for depots for both companies. This consists of
checking the hard copies against the call log to make sure they were
shipped and billed out if needed.
THE COLONEL'S TRUCKWARE, BALDWIN PARK, CA July 1997-May 1998
General Office
All general office procedures typing, banking deposits, month end closing,
customer's accounts
and monthly statements. Other duties were answering phones, customer
service, filing, reports
and computer maintenance remote with Michigan.
LYNN'S CONCEPTS INC., City of Industry, CA March 1997-June 1997
Shipping Clerk
Responsible for the smooth running of two warehouses, which included
scheduling of all import
and export shipments, customer service, invoicing, trouble shooting, stock
transfers, and inventory
update and end of shipments by truck and rail, approval of all accounts
payable, verification month closing. Updated the entire inventory by the
use of two computers and took orders from customers. Kept up to date on all
the forms that were necessary for the exporting and importing of shipments
and met with salespersons from different shipping companies always looking
for better rates with reliable service
Practical Data Processing, Monrovia, CA Jan. 1997-
April 1997
Data Entry
Utilized Word Perfect 6.1, Windows, DOS, Lotus 1-2-3, Excel to create work
sheets and graphs. Accounting Data Entry to input A/R and A/P, Electronic
typewriter for reports.
JILL A. BAILEY V.M.D., San Dimas, CA Nov. 1995-
June 1996
Veterinarian Assistant
Book appointments, answer phone, clean and restock truck. Assist in
administering medications to horses.
CALIFORNIA HORSE RACING BOARD, State of California June 1988-
Sept. 1995
Veterinarian Assistant
Collect urine samples from racehorses, along with proper identification of
the horse, and the paper work to accompany to samples
Education
Certificates:
Quick Books Pro January 2010 Medical Terminology, Basic Anatomy and Medical
Front Office Procedures, Medical Billing & Coding, January 2010 Microsoft
Office Applications Excel 2 January 2009 Microsoft Office Applications
Excel 1 July 2008 Citrus College: Beginning programming Introduction to
Computer Programming May 2001 Grade for course B, C Language Programming
Fall 2001 Grade for course C
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