Customer Service High School

Jonathan A. Liechti

***************@*****.***

Current Address:

**** ******* **

Simi Valley, CA 93065

805-***-****

EDUCATION:

Moorpark College

Perused Degree: Criminal Justice

****-****

Moorpark High School

2000-2004

EXPERIENCE:

June, 2010- Cornwall Security Services Westlake Village,

California

Present

. Security

. Surveillance

. Customer Service

. Law/regulation enforcement

. Crisis management

. Patrol

. Emergency calls

Dec, 2008- Macy's Loss Prevention Thousand Oaks,

California

June, 2010

. Shoplifter Apprehension

. Undercover Surveillance

. Internal investigations (data and financial)

. Customer Service (Dealing with arrested

individuals/Parents/Parental Guardians)

. Auditing

. Dock Checks

. Crisis Management

. Apprehension/Police transfer report processing

Jun, 2008- Target Protection Specialist Moorpark,

California

Dec,2008

. CCTV Surveillance

. Apprehension Training

. Dock Checks

. Internal/External investigations

. Audits

. Customer Service

. Training in Safety and Safeness

Feb, 2003- Kohl's Department Store Moorpark, California

Jun, 2008

. Shoe Department

. Organizing for sets

. Department Supervision

. Stocking

. Dock

. Overnight stock

. Customer Service

. Outbound and Inbound Calls (transfers, orders,

inquiries)

. Assistance in customer apprehension of shop lifters

. Overview of the department

. Point of Sale Experience

Skills:

. Type 49 wpm

. Proficient in MS Office programs

. Extensive Computer Software knowledge

. Extensive Computer hardware knowledge-Building, repair, and problem

solving

. Extensive Internet knowledge

Contact this candidate