Customer Service Sales

MAKDA YOHANNES

**** **** **** *** *** ***

Silver Spring, MD

(Cell) 704-***-****

(E mail) *******@*******.***

OBJECTIVE:

To obtain a position within an organization that my specialized experience, qualification,

and skills are needed to perform all tasks.

SUMMARY OF QUALIFICATIONS

Experience in account payable, administrative assistants, collection, customer service,

data entry operation, management, sales, advertising, and marketing. Well organized,

detail oriented and work with no or minimum supervision. Perform computations with

speed and accuracy. Demonstrate initiative and problem solving. Also excellent

communication skills and work well with others. Ability to prioritize tasks and meet

deadlines. Ability to work independently to complete tasks, resolve problems and

coordinate transactions. Ability to be creative to implement new ideas.

COMPUTER SKILLS

Proficient in using a personal computer. Proficient with MS Windows, and MS Office Suite.

Additionally I can use word processing, and have the ability to type 60wpm.

WORK EXPERIENCE

11/09 to 07/10 Nordstrom Silver Spring, MD

Position: Sales Associate

Duties: Ensured that each customer received outstanding service by providing a friendly

environment. Greeted customers as they entered the department. Maintained solid product

knowledge. Assisted in floor moves and merchandising. Processed and replenished

merchandise and monitored floor stock. Assisted customers with orders over the phone

and in person. Generated sales by providing outstanding service. Greeted each customer,

and attended to their specific needs. Handled cash, check and debit card payments.

Conducted sales through online website. Advised customers on use and care of

merchandise. Met and achieved sales goals. Worked effectively with team members on

projects while maintaining positive communication and support.

09/08 to 01/09 Bright Horizons Family Solutions Silver Spring, MD

Position: Infant Teacher

Duties: Greeted children and parents entering the classroom. Responsible for the well

being, health and safety of the children. Created and executed daily schedules for the

classroom and outdoor activities. Implemented instructional activities that contributed to a

climate where students are actively engaged in meaningful learning experiences.

Maintained daily communication with parents, gave individual feedback on each child.

Formed deep connections with the children that fostered a sense of security and trust.

Identified, selected and modified instructional resources to meet the needs of the students

with varying backgrounds, learning styles and special need. Developed curriculums

tailored to each individual child’s needs based on the NAEYC guidelines. Assisted with

assessing changing curriculum needs and offered plans for improvement. Collaborated

with peers to enhance the instructional environment. Ensured students growth and

achievement was continuous and appropriate for age group, subject area and/or program

classification.

06/06 to 11/06 Rehabilitation Systems Inc Lanham, MD

Position: Administrative Assistant

Duties: Assisted clients both over the phone and in person. Typed memos and letters.

Delivered mail to staff members. Maintained office supplies. Filed intake paperwork and

entered information into database. Reported to the CEO. Maintained and used office

equipment such as, fax and photo copy machine. Answered multiple phone lines. Made

sure staff certifications were up to date.

12/06 to 02/07 Commerce Bank Alexandria, VA

Position: Customer Service Representative

Duties: Retained and deepened relationships with banking center members and potential

members to achieve team sales goals and provide exceptional customer service. Provided

primary contact for all potential new and existing members. Handled requests for transfers,

withdrawals, deposits, loan payments and loan advances. Accepted consumer loan and

mortgage applications. Maintained and updated applications for membership and loan

files. Cross sold and promoted bank products and services to new and existing members

contributing to the achievement of individual, branch and credit union goals. Maintained

current awareness and understanding of banking laws, regulations, internal policies and

procedures. Answered all incoming calls in regards to member issues and complaints.

Prepared correspondence, form letters, and documents. Developed and maintain logs,

tracking forms, spreadsheets, for the purpose of tracking inventory and member

information. Assisted with scanning and locating files and documents. Received, and route

incoming and outgoing mail to appropriate persons or offices.

EDUCATION

The University of North Carolina at Charlotte

B.A. Child and Family Development

Completed May 06’

Graduated Cum Laude GPA 3.042

COMMUNITY INVOLVEMENT

Avon Walk for Breast Cancer, Walkathon, May 2007

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