Customer Service Assistant
Resume:
Ashley N. Lewis
Norcross, GA 30071
**************@*****.***
Summary
I have experience in a variety of fields including: experimental research,
communication, customer service, and administration. My experiences coupled
with my educational background will make me an excellent candidate for a
position in this industry.
Specialties
Research, Microbiology, Virology, Immunology, Administration, Clerical and
Business
Education
Bachelor of Science in Biology (cum laude)
The University of West Georgia, 2006-2010
GPA: 3.55/4.0
Graduation Date: Spring 2010
Lab experience at The University of West Georgia
. 1 Year Experience with Microbiology
Performed several procedures focusing on the life cycle of microorganisms.
Used a variety of instruments common in labs. Worked with several Gram-
Positive and Gram-Bacteria.
. 1 Year Experience with Virology
Studied common Viruses in today's society. Worked with Adenoviruses and
Herpesviruses.
. 6 Months Experience with Genetics
Studied specific inheritance patterns of several different species.
Preformed DNA amplification by PCR.
College Preparatory Diploma
Norcross High School, 2002-2006
GPA: 3.00/4.0
Graduation Date: Spring 2006
Experience
Secretary's Aid at the College of Education Advisement Center (University
of West Georgia)
June 2009-May 2010
. Performed various administrative tasks including but not limited to:
Answering student inquiries, Answering phone calls and forwarding them to
the appropriate party, Greeting students at the front desk, and
Performing any other work requested by the supervisor
. Performed various clerical duties including but not limited to:
Maintaining and creating confidential student files, Sorting and
delivering internal and external mail, Making copies, and Receiving and
delivering faxes
Patient Assistant at Tanner Health System-Breast Health
June 2009- 2010
. Performed various tasks including but not limited to: Assisting Breast
Health Agents with clients and paperwork, Maintaining clients paperwork,
Assisting with organization, Directing clients to the appropriate area,
and Assisting clients by providing clean wraps.
. Performed various clerical duties including but not limited to:
Maintaining and creating confidential client files, Deciphering
unneeded or old paperwork and disposing of it properly.
Resident Assistant at the University of West Georgia
August 2008-May 2009 (2008/2009 School Year)
. Performed various administrative tasks including but not limited to:
Answering residential/customer inquiries, Receiving phone calls and
forwarding them to the appropriate party, Greeting residents/customers at
a front desk, performed any other work requested by the supervisor
. Performed various clerical duties including but not limited to:
Maintaining residential files, Sorting and delivering internal and
external mail, and Making copies
. Effectively communicated important information from all levels of
governance including: The University System of Georgia, The President of
the University, and the Executive of Residence Life
. Developed numerous programs designed to encourage community growth as
well as considerate living
. Responsible for the safety and well-being of 308 freshmen residents
Teachers Aid at the Excel Center (University of West Georgia)
August 2007-May 2010
. Served as a liaison between students and various student services
. Managed student logs to track progression to ensure proper mediation
. Maintained a variety of confidential information which was used for
vertical communication
. Substituted for College Life professors in their absence
. Served a test proctor
Customer Service Representative at Marshalls
May 2005-October 2008
. Performed various administrative tasks including but not limited to:
Answering customer inquiries, Receiving phone calls and forwarding them
to the appropriate department, Greeting customers at entrance, and
Performing any other work requested by the manager
. Completed all cash register functions
. Maintained store cleanliness and ensured all merchandise was in the
appropriate location
. Performed data entry tasks in customer database
. Received, sorted, and distributed merchandise to the proper location
Knowledge, Skills, and Abilities
. Microsoft Word
. Microsoft Excel
. Microsoft PowerPoint
. Email Functions
. Internet Functions
. Operating computers and applicable software
. Operating standard office equipment
. The skill of negotiation and mediation
. The skill of leadership
. The ability to learn quickly and completely
. Maintaining records
. Analyzing and developing procedures
. Handling multiple projects simultaneously
. Analyzing and interpreting information
Honors and Activities
. Member, Delta Sigma Theta Sorority Inc.
. Volunteer, Tanner Health Systems
Member, Phi Sigma Pi National Honor Fraternity
Dean's List Recipient, 2007, 2008, 2009, 2010
. Academic Honor Award, 2007,2008, and 2009, 2010
. Senator, Student Government Association (Elected 2008)
. Student Ambassador, University of West Georgia
. Member, Student Activities Council
. Teachers Assistant, University of West Georgia
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