Customer Service Manager
Resume:
Kamal daughmi
Arlington, VA *****
***********@****.**
Career Sammary
An enthusiastic Professional with Hospitality and Management experience
Seeking a position in logistics management, shipping/receiving management and
warehouse management position to capitalize on outgoing personality and customer
service skills
Skills
Outgoing and Accommodating Team Player
Customer Service, Sales, and Cross-selling
Languages;(French, Italian, Arabic)
Basic Computer and Internet skills
Logistics management
Employment History
Park Hyatt Hotel Washington DC 11/09 up to now
Assistant server
Provide hospitality to guests,manage guests relations and answer questions about menu
and beverage items, take orders and serve food.
Food Distribution (DAC) Brescia, Italy 02/02-05/08
Manager
Supervised, trained and evaluated a staff of 12; provided safety training for equipment
and warehouse procedures; assigned tasks; and verified completed work for accuracy
Interacte contribution with vendors to resolve shipping errors and provided active
solutions
Developed outstanding rapport and working relationship with diverse staff; created
constructive and cooperative working relationship.
Experienced in all logistics functions including production planning, inventory
management, customer service, transportation and distribution.
Shipping and Receiving Clerk
Inspected and verified accuracy of orders; maintained records of damaged goods;
inspected incoming packages, confirmed packing, used equipment such as electrical
pallet jack, forklift truck, moved shipment to work station or stock in the warehouse.
Compared information from bills of landing, invoices orders against shipment to verify
completeness.
Promoted to Manager for product code knowledge and initiative to learn new skills.
Warehouse Worker
Selected customer orders from slots using pick lists of assorted items to build orders
according to customer stops.
Involved riding a pallet jack or cherry picker/high-lift, moved products from racks to
pallet, labeled the selected case with the order labels.
Delivered merchandise to correct dock area, stacked items on pallets according to driver
stops for next day delivery and shrink wraps palletized orders.
Education and training
Northern Virginia Community College Arlington,VA 03/18/2010
Distribution and Logistics Management
Certificate of Completion
Arlington VA county basic computer class 08/09-09/09
Goodwill of Greater Washington Arlington,VA 06/09-07/09
Career Navigation Certificate of completion
Hassan 2 University of Law Casablanca, Morocco 09/90-06/92
General studies
Associate degree
Hassan 2 high school Agadir, Morocco 06/88-06/90
High School Diploma
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