Administrative Assistant Manager
Resume:
Sherrie Waits
******@*****.***
Operations Administration
. Professional and personable team player who learns fast and acts quickly
and decisively.
. Resourceful problem-solver and motivated self-starter who is detail
oriented, highly organized, and able to multi-task.
. Proven written and verbal communications skills.
. Business philosophy and motivation founded on a strong work ethic, job
satisfaction, independence and uncompromising integrity.
. Demonstrated expertise in managing senior executive relationships.
. Proficient in Microsoft Windows, Office: Word, Excel, PowerPoint,
Outlook, Microsoft Works, Adobe Acrobat and the Internet
Key Areas of Expertise
Client Relationships ~ Project Management ~ Office Management ~ Sales &
Marketing
Employee Mentoring ~ Leadership / Motivation ~ Team Building / Initiative ~
Systems & Procedures
Professional Experience
YOUR LOCAL MERCHANT - Irvine, California
January 2010- Present
Search Engine Optimization/ Marketing Company offering nation wide
businesses local placement on the major search engines
Client Relations Department Manager/ SEO Marketing Specialist
. As Client Relations Manager, provided customer service team with
innovative ways to save client accounts and increase client retention.
Consistently maintained a 10:1 client retention ratio when looking to
cancel services single handedly saving company $2,000 - $5,000 monthly
revenue. Provided customer service team with incentives to reach company
department goals, pushing company's growth
. As SEO Marketing Specialist, took initiative to present new ways to
assist company retain clients. Worked with programming department
directly to create superior product to "out-do" competitive SEO marketing
companies. Found and corrected loopholes in software, saving the company
20 billing clients per month.
CAREER MANAGEMENT SERVICES - Cost Mesa, California July 2008 - January 2010
Career management consulting firm providing comprehensive and proactive job
search assistance program for career transition
Administrative Assistant / Receptionist / Booker
. As Administrative Assistant, act as executive assistant to CEO and manage
multiple operational responsibilities including client relations, meeting
and travel arrangements, contract disputes, vendor relations and
contracts.
. As Receptionist, coordinate front desk-initial client contact services,
receive and screen all telephone calls, clients and visitors directing
them to the appropriate staff members, maintain client and visitor logs,
managed the client message center and prepare and maintain daily reports
of incoming clients, client calls and reporting of numbers of phone calls
for each sales person.
. As Booker, provide sales support to executive sales team through initial
contact and screening of potential clients at the senior executive and
management levels. Participate in the development of marketing,
promotional collateral and strategic market planning.
PERSONAL ASSISTANT - Costa Mesa, California March 2009- January 2010
On call for all travel arrangements, dry cleaning, house cleaning, cooking
and estate management for private party bachelor.
Personal Assistant/ Estate Management
. On call for all personal driver arrangements, flight arrangements and
related dinner/luncheon reservations as well as other miscellaneous
appointments.
. As Estate Manager, personal cook providing healthy recipes to coincide
with CEO's medication. Responsible for house cleaning, dry cleaning,
laundry, all errands, car maintenance and personal shopping.
DR. CHRISTOPHER INGALLS, PHD - Newport Beach, California October 2007 -
June 2008
A privately owned neuropsychology firm providing professional analysis of
patients' mental health (Primarily worker's compensation cases)
Office Manager / Administrative Assistant
. As Office Manager, managed client files, patient billing, new patient
referrals, created general organization criteria for Doctor to work
quickly and efficiently. . Managed staff with integrity and honesty.
. As Administrative Assistant, Worked with large workers compensation case
records: organized and maintained confidential patient files, arranged
subpoenaed charts for legal action, data entry, data retrieval, patient
billing, new patient referrals, customer relations and general office
duties.
IRVINE CENTER OFFICE SUITES - Irvine, California 2006 - December 2007
Real estate management firm specializing in commercial office and executive
suite leases.
Administrative Assistant / Assistant Sales Manager / Receptionist
Professional assistant in an upscale Executive Suite Environment. Assisted
in executive suite sales and in charge of all advertising. Introduced
company to productive online advertising strategies- increasing office
sales by 60%. Utilized Toshiba Phone System, Pitney Bowes, Facsimile, and
Xerox Photocopier. Arrange luncheons for conferences, experience with
company budgets, mailing, faxing, ordering, data entry, and misc. overflow
tasks.
Maintained client accounts, client complaints and negotiated contracts.
Responsible for department interviewing, lay-offs and all project
management. Provided strategies for team building, client retention
utilizing business ethics
Education
BA, General Education / Business Communications, Costa Mesa, California
2006 - in progress
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