Spanish language expert

TARANBIR KAUR

( O-** Second Floor, Street no **, New Mahavir Nagar, New Delhi-110018

( 880*******

E-Mail: ******************@*****.***

Career Objective:

To work for Esteemed Organization, reach the pinnacle of my abilities and

emerge as a

successful professional and get due recognition.

Educational Qualification:

B.Com (Prog.) correspondence, Delhi university

Senior Secondary from S.S. Mota Singh model school

Professional Qualification :

. Certificate course in Spanish from Khalsa College Delhi

University

. Diploma in Spanish from St. Stephen's college, Delhi university

. Advance diploma in Spanish from Daulat ram college, Delhi

university

Attended the seminars and special functions organized by Instituto

Cervantes, New Delhi

. Basic HTML

. MS- office word

. MS-office excel

Work Experience:

HYPER QUALITY - (Nov '12-Nov'13)

Worked as Quality Analyst- Spanish

Work Profile:

. Evaluating the Pre-rerecorded calls in Spanish.

. Checks on the quality of calls handled by the inbound and outbound

agents.

. Marking and evaluation of the agents over the Clear Matrics

. Calibration calls to the clients on the issues related to quality

. Maintaining the quality of agents by giving them regular feedbacks.

. Preparation of reports on the objection handling of the customer

queries, made by the agents.

. Act as a mediator between the client and the Quality intelligence

executive.

Co-curricular Activities:

. Awarded as a best discipline prefect in 11th standard.

. Received a badge of a school head girl in 12th standard.

. Participated in different dance competitions in different schools.

Personal Profile:

Father's Name : Mr. Ravinder Pal Singh

Date of Birth : 31st July 1989.

Marital Status : Unmarried.

Hobbies : Reading, Dancing

(Taranbir Kaur)

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