High School Support

JOHN THACHER : : : WEB DESIGNER

: : : CUSTOMER SUPPORT

*********@*****.***

***- ***- **** -- *** *. 21st ST. SAN JOSE, CA 95116

OBJECTIVE

Seeking employment that fully utilizes my diverse business experience

in marketing through visual technologies such as the internet and graphics

and other various means.

Software Skills

Adobe Photoshop CS5 WPM: 74

Adobe Illustrator CS5 HTML5/CSS3

Windows XP/Vista/7 BASH

Mac OS 9, 10 LAMP

Microsoft Word 2007 Customer Support

Microsoft Excel 2007 Phone Support

EDUCATION

DeAnza College

Graphic Design and Web Design

2010

Independence High School

General Education

2003

ACCOMPLISHMENTS

. Installed open source networking utilities such as OpenVPN and

Nagios that allowed me to provide my company 24 hour monitoring

and maintenance - Clear View Technologies

. Responsible for zero downtime of mission critical application

resources - AdrenaSpeed Solutions

. Instrumental in designing and leading a VoIP network that cut

overall costs of telephony services by over 45% and lowered

support resources by 25% - AdrenaSpeed Solutions

PROFESSIONAL EXPERIENCE

Inno-Tech Group November 2009 - Present

Systems Administrator / Tech San Ramon, CA

Support

. Used Nagios, Zabbix, Python, and bash for custom monitoring of

mission critical application performance and server status.

. Managed and triaged various support tasks using whmcs

. Provided management with dynamically generated, real time statistics

on server performance.

. Responsible for a 95% system uptime since date of hire.

. Successfully meet management's requirements for Monitoring,

proactive failsafe measures, reports, and visibility with a zero

dollar budget.

Sazze August 2009 - November 2009

Systems Administrator San Jose, CA

. Provided team members with custom alerts using Nagios, NDO2DB, and

Centreon.

. Successfully deployed OpenLDAP to across twelve nodes with zero

issues

. Responsible for refactoring a number of bash init.d scripts that

automated a number of routine tasks across an entire cluster of

systems.

AdrenaSpeed Solutions July 2008 - April 2009

IT Lead / Sales Danville, CA

. Provided Tier 1 support services for end users

. Designed and successfully installed an Asterisk VoIP solution

. Provided 24/7 support and troubleshooting efforts for all mission

critical enterprise servers.

Clear View Technologies August 2007 - September 2008

Systems Specialist San Jose, CA

. Maintained Windows, Linux, FreeBSD, and Solaris workstations on

corporate network

. Installed and maintained a Linux and Solaris cluster.

. Deployed and maintained an Asterisk VoIP server

. Maintained and upgraded in-house network infrastructure to meet the

needs of the company's growth

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