Customer Service Office

Beatriz Fernandez

*** **** *****. *******, ** ***60

Home ***- ***-**** **** 831-***-****

**********@*********.***

Summary

Hard working, able to work independently in a very busy

environment at multiple tasks, works

well under pressure. Team player, dependable, organized self

motivated and bilingual.

Education

Certificate of Completion (Administrative Medical Office Assistant

including Medical Billing & Coding) QuickBooks 2010

Office Star Computer Training Center Salinas, CA

Certificate of Completion (Microsoft Office) 2002

Hartnell College Salinas, CA

GED 1997

Salinas Adult School Salinas, CA

Certificate of Completion (Accounts Clerk) 1986

ROP King City Joint Union High School King City, CA

Experience

Bertelli's Heath Pharmacy - Pharmacy Clerk - King City, CA

May 2010 - Sept. 2010

. Customer service such as dispensing prescription medications,

filing doctor authorizations, gift wrapping

. Batching prescriptions, answer multi line phones, medication

refills, stocking merchandise daily, price checks

Goodwill Industries - Sale Associate Intern - Salinas, CA June

2009 - Sept. 2009

. Excellent customer service skills by greeting customers and

ascertaining their needs.

. Experience itemizing and totaling customer merchandise

selections at checkout counter.

. Ability to complete transactions using a cash register, credit

card system or accepting cash for purchases.

. Worked with new and transferred merchandise on various stocking

systems such as shelves, racks, bins and tables.

White Cap Construction - Receptionist-Cashier-Rental Clerk - Salinas,

CA May 2005 - Dec. 2007

. Phone skills providing information on rental prices, procedures

and availability.

. Maintained files on all invoices and created system for year end

files and their storage.

. Received and posted payments of clients. Maintained credit card

files of cash/rental customers.

. Distributed mail, fax's and employee payroll to appropriate

departments and staff.

. Inventory control of all office supplies and placed orders for

all departments.

. Accurate weekly cash deposit made with paperwork for armored

truck service.

. Assisted store manager with clerical duties such as typing and

filing confidential letters and legal documents.

Golden State Bulb Co. - Receptionist-Production Sales Clerk - Moss

Landing, CA Oct. 2004 - March 2005

. Knowledge of Abacas Insight Program, Data entry experience in

acknowledgements, orders and invoicing.

. Displayed appropriate phone skills, greeted clientele,

distributed mail, used fax and filed.

El Shaddai Church - Secretary - Greenfield, CA Jan. 2003 - Sept.

2004

. Knowledge of Power Plus Church program. Data entry of weekly

tithes, offerings and donations.

. Responsible for the payment of church bills. Accurate tally and

deposit of monies to bank.

. Clerical duties such as errands, answering multi - phone lines.

Inventory control of all supplies.

Elischers Driving School - Office Clerk - Salinas, CA Feb. 1999 -

July 2001

. Oversaw all aspects of the office including opening and closing

procedures.

. Knowledge of Windows (Word, Excel).

. Answered multi - phone lines and operated all office equipment.

. Customer service in the areas of scheduling appointments,

explaining and accepting client payments.

. Scheduled last minute cancellations with driving instructors and

students.

. Performed record keeping, researched, tracked, and logged past

and present client info.

. Typed correspondence letters such as collections and information

pertaining to class dates.

. Received, documented and directed all customer complaints to

owner.

. Sorted and distributed mail. Maintained office inventory.

Oversee office maintenance.

Contact this candidate