Sales Engineer
Resume:
Divya Chugh
(Hold valid EAD)
Ph. 408-***-****
**********@*****.***
SUMMARY
. Six years of diversified experience in the Testing and quality
assurance of Client/Server and Web based applications. Extensive
working experience on testing complete life cycle (SDLC) of various
applications. Used QTP, WinRunner, Load Runner and Quality Center
to write and maintain manual and automated tests.
. ISEB 2007 certified with expertise in Retail, Health-Care, E-
Commerce, financial and banking domain
. Experience in review of Business Functional Specifications,
Functional Design Specifications and Detailed Design
Specifications.
. Expertise in developing functional specification, Test strategies,
Test plans, Test scripts and Test Cases from business and technical
specifications.
. Experience in Smoke, System, Integration, Functional, Regression,
Compatibility, User Acceptance Testing and Cross browser Testing
using Black Box and White Box methods.
. Good exposure to back-end testing using Oracle, SQL Server and MS
Access.
. Extensively used Quality center for test planning, test cases and
test scripts for test execution.
. Bug Tracking Tools such as Quality Center, PVCS Tracker and
Bugzilla
. Successful usage of QTP for recording and playback of sub-system,
editing the test scripts and playback the script after fixing the
bugs.
. Good working knowledge of Retail domain Business Tools such as IBM
WebSphere Commerce, WebSphere Commerce Accelerator, IBM Sales
Center, Content Management System
. Good knowledge of Retail eCommerce Business Concepts such as
BazaarVoice, Coremetrics, Endeca, Geotargetting, Search Engine
optimization.
. Working with Clients, business users and developers to resolve
problems and managing the process for smooth transition between
development team and testing team.
. Excellent team player with good analytical and communication skills
and ability to work independently as well as within a team with
minimal supervision.
ORGANISATIONAL EXPERIENCE
Nov 2006 - April 2010 : Test Analyst with Steria Ltd (erstwhile Xansa
India), Noida. India
Aug 2004 - Oct 2006 : Software Engineer with HCL Technologies, Noida,
India
PROFESSIONAL QUALIFICATION & CERTIFICATIONS
. Six Sigma Yellow Belt certified
. ISEB Foundation Certificate in Software Testing (2007)
Software Testing Expertise Exam conducted by British Computer Society,
UK
. Sun Certified Java Programmer (2005) conducted by Sun, USA
. Master of Computer Applications (2001-2004)
CDAC (Affiliated to I.P. University, Delhi) 85.6%
. Bachelors of Computer Application (1998-2001)
Institute of Technology and Science 80%
TECHNICAL SKILLS
Test Management Tools : Quality Center 9.0 and Test Director
Defect Tracking Tool : PVCS Defect Tracker, Bugzilla
Business Tools (Retail) : IBM WebSphere Commerce, IBM
Sales Center,
WebSphere Commerce Accelerator
Content Management System (CMS)
Business Concepts (Retail) : BazaarVoice, Coremetrics,
Endeca, Geotargetting, Search
Engine optimization
Documentum : Documentum 4i and 5i Content Server,
Documentum Administrator, Documentum
Application Builder,Web Publisher
Operating System : Windows 98/2000/XP, UNIX/LINUX
Web Technologies : JSP, HTML, Java Script, VBScript
Testing Tools : Quick Test Pro 9.2 (QTP),
LoadRunner 8.1
Languages : Java,C, C++, VB, SQL
Database Package : MS-Access, SQL Server, Oracle
PROJECT WORK
Road To Health (Boots, UK) Nov' 2009 - Apr'
2010
Test Analyst
RTH is a healthcare application integrated with Boots.com website which
accesses the Health score of the individuals based on questions about their
existing health conditions, lifestyle, family history, biometric readings,
diet and stress factors etc.
The Q score gives an indication whether the current lifestyle is putting
the person at risk of future health. It is useful tool for keeping all the
vital health statistics in one place enables to update the health specific
goals and targets set by an individual.
Responsibilities:
. Involved in reviewing Requirements by interacting with the Business
groups to get a better understanding of the business process.
. Created Test Plan, Test scenarios and Test cases based on the
requirements & functional specification documents.
. Design and review of Test cases for SIT and UAT
. Performed Smoke Testing, System testing, Integration, Regression
testing and Database testing.
. Extensively executed SQL queries for Backend Testing by using SQL
statements for Database integrity
. Involved in validating various reports & files.
. Participated in various meetings with users and discussed Enhancement
Request issues.
. Involved in creating release notes document for users and deploying
builds to UAT environment.
. Used Quality center for defect tracking system and reporting.
. Communicated with developers and business users on a daily basis to
resolve issues/potential issues
. Created Daily Status reports, Test Progress and Defect Status Report
. Involved in cross browser testing using BrowserCam
. Performed User Acceptance testing (UAT) & assisted the users in
testing.
Phoenix CSR (Boots, UK) Jun' 2008 - Jun'
2009
Test Analyst
Phoenix CSR Sales Centre is an IBM Call Centre Customer Management package
which integrates with Web Sphere Commerce Platform. The Phoenix CSR Sales
Centre manages stores, customers, orders, returns and payment information.
The IBM Sales Centre is a rich client interface installed on CSRs' systems
and it consists of 10 different modules that enables customer, order,
returns, challenged returns and fraud management. Phoenix CSR has a three-
tier architecture consisting of the following Presentation layer- which
supports the GUI and resides on Workstations. Business layer- Which
provides the business functionality used by the presentation layer Data
Access Layers- Which provides access to the data needed to enable the
business layer.
Responsibilities:
. Involved in reviewing Requirements by interacting with the Business
groups to get a better understanding of the business process.
. Analyzed the Business Requirement Document, Functional Specification
documents and prepared test plan and test Cases based on requirements
and use cases.
. Executed System, Integration, Regression tests in SIT and involved in
User Acceptance testing
. Developed test scripts and check points for testing using Quick Test
Professional
. Conducted Data Driven Testing using parameterization in QTP (Quick
Test Pro) to test the application with different sets of data.
. Involved in creating Reusable test scripts in Quick Test Professional.
. Implemented data setup according to the design document.
. Participated in walkthrough and Review meetings.
. Interacted with business users to resolve defects, issues and queries.
. Created Traceability matrix and various test matrices.
. Extensively executed SQL queries on Oracle tables to verify the data
for Back-end testing using TOAD.
. Interacted with developers to report software bugs and to verify bug
fixes, and update bug Status.
. Used Mercury Quality centre as a test management, defect tracking and
reporting tool.
. Reporting and tracking defects till closure.
. Generated various test matrices and test reports using Quality centre.
. Participated in various meetings and discussed Enhancement Request
issues.
Boots.com (Boots, UK) Jan' 2008 - May' 2008
Test Analyst
Boots is UK's leading pharmacy-led health and beauty retailer. Boots.com is
an online shopping site with headquarters based in Nottingham, UK. It is
one of the best known retail names in the UK, providing health, beauty and
electronic products as well as advice that enhance personal wellbeing.
Boots.com manages customers, online orders and prescriptions etc. Boots.com
implemented retail concepts such as Geotargetting, SEO, BazaarVoice and
Coremetrices.
Responsibilities:
. Analyzed the Business Requirement Document, Functional Specification
documents and prepared test Cases.
. Prepared Test Strategy, Test Plan, Test scenarios and test cases based
on the system requirements/Business requirements.
. Involved in all Testing phases including Smoke, System, Integration
Regression, Performance Testing and UAT Testing.
. Responsible for data preparation for testing.
. Interacted with business users and developers on daily basis to
resolve defects, potential issues and queries.
. Created traceability matrix for the current functionality and reviewed
it with business users.
. Responsible for sending daily functional and Performance test status
report.
. Participated in various meetings with users and discussed Enhancement
Request issues.
. Extensively executed SQL queries in order to view successful
transactions of data and for validating data in the Reports.
. Used Mercury Quality center for managing the test cases and test
scripts.
. Bug reporting using Mercury Quality Center and participated in bug
review meetings.
. Involved in testing the performance of the application manually.
. Participated in various meetings and discussed Enhancement Request
issues.
. Involved in cross browser testing using Netscape Navigator and
Internet Explorer
. Checked for Broken links and Orphan links using QTP (Quick Test Pro)
Need Based Selling Aug' 2007 - Dec'
2007
(at Client location at Lloyds Bank, London, UK)
Test Analyst
The Needs Based Selling (NBS) project is an on-line real-time system that
forms part of the Sales & Service Programme within Store Services of Lloyds
TSB bank. The overall objective of the project is to deliver a solution for
achieving an increase in retail product sales by proactively identifying
customer needs and recommending products that meet their needs.
Responsibilities:
. UAT done at Lloyds TSB, London for Need based Selling.
. Created test plan and test cases from Use Cases and PFDs to meet the
business requirements
. Executed test cases within Quality center and recorded and verified
test results.
. Performed confidence testing with the actual end users in LIVE
environment
. Client interaction for understanding business logic, resolution and
closure of defects.
. Resolved data and application related issues for UAT testers.
. Actively participated in Defect review, internal and external review
meetings of test plan.
. Used SQL queries to access data from different database tables.
. Defect Management, Tracking and Reporting in Mercury Quality Center.
. Conducted cross browser testing including Internet Explorer and
Firefox.
. Preparing Bug Reports in MQC and Weekly status reports
. Provided presentations and training to Clients and end users for
understanding the application.
Customer At A Glance Aug' 2007 - Dec'
2007
(at Client location at Lloyds Bank, London, UK)
Test Analyst
Customer at a Glance (CAAG) is Lloyds TSB Bank application which Uplifts
their Sales Activity - Giving Stores staff the time, via applications and
information that they require to confidently discuss customer needs. It
enables the business to service the top 7 enquiry processes with the
intention. It improves Telephone Banking services, presenting core banking
advisers with multi-product systems to allow broader cross-selling and
deepening of the customer relationship.
Responsibilities:
. UAT done at Lloyds TSB, London for CAAG.
. Created test plan and test cases from Use Cases and PFDs to meet the
business requirements
. Executed test cases within Quality center and recorded and verified
test results.
. Performed confidence testing with the actual end users in LIVE
environment
. Client Interaction for understanding business logic, resolution and
closure of defects.
. Resolved data and application related issues for UAT testers.
. Actively participated in Defect review, internal and external review
meetings of test plan.
. Used SQL queries to access data from different database tables.
. Defect Management, Tracking and Reporting in Mercury Quality Center.
. Conducted cross browser testing including Internet Explorer and
Firefox.
. Preparing Bug Reports in MQC and Weekly status reports
. Provided presentations and training to Clients and end users for
understanding the application.
Boots Customer Q2 (Boots, UK) Oct' 2006 - Jul'
2007
Test Engineer
Q2 is an application for the Boots central Customer Care team to assist in
the management of their contact with customers. Q2 takes care of the
Customer calls, assigning the calls to advisors for their resolution,
follow ups, correspondence with customer and closing the calls. It also
maintains the Product, Supplier and Store data for effective call handling.
Q2 is an extension to the Advantage Card Operational System (ACOS), which
is currently used by Customer Care for handling the advantage cards of
customers.
Responsibilities:
. Involved in discussions with business, development and user groups to
familiarize with requirements
. Created Test Plan and test scripts using Requirement Document and Use
Case diagrams.
. Involved in Smoke Testing, Complete Functional Testing, GUI Testing,
End-to-End testing, Regression Testing on different versions
. Executed Test scripts and logged the defects in Bugzilla.
. Performed all the Quality Assurance functions, which involved
reviewing and analyzing the requirements specification for creating
the test Plans, test strategies, test cases and test procedures.
. Logged, reviewed, analyzed and compared bugs using the defect tracking
tool Bugzilla
. Actively participated in Defect Review Meetings and analyzed the
status of the discrepancies
. Reported, Communicated & Clarified the bugs in the application to the
developers
. Close Bugs once the fix has been validated in production environment.
. Ensured that all Change Requests, Test Problem Reports and External
Trouble Reports are tested and approved before the release
. Coordinated and monitored the process of re-testing of defect fixes in
each release and monitored the smooth transition of the application
Medical Education Calendar (Johnson & Johnson, USA) May' 2005 -
Sep' 2006
Test Engineer
ME Calendar developed using J2EE was designed as a communication platform
that provides its internal audience with top-line information regarding
upcoming program events and enduring materials. The ME Calendar comprised
of ME Calendar that holds the upcoming events such as a
conference/training/white paper presentation and ME Library that holds
tangible/enduring material and documents related to medical domains that
occur within the Janssen.
Responsibilities:
. Created Test Plan and test cases using Requirement Document and Use
Case Diagrams
. Performed White Box and Black Box testing of the application.
. Involved in Smoke, System Testing, System Integration and Regression
testing
. Performed database testing using SQL queries
. Involved in Defect Logging and Tracking in Bugzilla & follow-up till
resolution.
. Prepared Bug Reports and daily status reports
. Closed bugs once the fix is validated in the production environment.
. Documented and communicated test results.
. Worked with development team to ensure testing issues are resolved.
. Involved in creating final test report.
Resource Utilization System (Wolters Kluwer, USA) Oct' 2004 -
Apr ' 2005
Test Engineer
RUS is a web based application that facilitates auto-generation of
simplified reports for WK's vast content related to fields of health,
corporate services, financial services, tax, accounting, law regulation
etc.The form passes through various domain experts such as FI,GA,GM,PR,QA
before the reports are generated in the MS Excel format. The WK Forms
platform also incorporates KBS that acts as a repository for repetitively
encountered problems and their possible solutions for each of the domain
areas.
Responsibilities:
. Captured business operations and user requirements
. Created test scenarios and test cases for the functionality based on
the buisness requirement document.
. Created Test Plan and test cases using Requirement Document and Use
Case Diagrams
. Performed White Box and Black Box testing of the application.
. Involved in Smoke, System Testing, System Integration and Regression
testing
. Performed database testing using SQL queries
. Involved in Defect Logging and Tracking in PVCS defect tracker &
follow-up till resolution.
. Prepared Bug Reports and daily status reports
. Closed bugs once the fix is validated in the production environment.
. Documented and communicated test results.
. Worked with development team to ensure testing issues are resolved.
. Involved in creating final test report.
Others From May 2005 - Sep 2006, other projects undertaken for
J&J :
Project: JJZONE for Johnson and Johnson, USA
Domain: Retail
Project: Health and Benefits Application Migration for
Johnson and Johnson, USA
Domain: Health & Medicine
Project: Pulse Portal for Johnson & Johnson, USA
Domain: Health & Medicine
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