Project Manager Management

Curriculum Vitae for Vaughn Miller

**** **** ****** . *** *********, California 94115 . 415-***-**** .

*******.******@*****.***

LinkedIn Address: http://www.linkedin.com/in/vaughnmiller1988

Objective: I am seeking to transition from an IT Independent Consultant to

a permanent position with a boutique to large scale organization, where I

can focus primarily on IT Professional Services (Project Management,

Project Controls, Software Implementations/Integrations and/or Enterprise

Architecture).

Education

Golden Gate University, San Francisco, CA, MS, ERP Systems & Information

Technology Management, December, 2009

California Western School of Law, ABA, AALS, San Diego, CA, Juris

Doctorate, April, 1997

Texas A&M University, College Station, TX, BS, Social Psychology, May, 1988

Information Technology Work Experience

Business Systems Analyst/ERP-CRM Implementation Consultant (Owner)

7/1997-Present

SelMil Project Management Consulting, San Francisco, CA

As a small business owner, I have provided IT Professional Services for

over thirteen (13) years - ERP/CRM Systems Implementation/Integration,

Software Web Integrations, Enterprise Infrastructure Architect Solutions,

Business Systems Analysis, SaaS Application Integrations, Risk & Change

Management, Statistical Modeling, Feasibility Studies, Reporting Services

Design (FRx, SQL Reporting Services, Crystal Reports & Excel), Data

Mining/Warehousing, Data Recovery & Restoration. Please see below, the

projects I have managed in this capacity:

Summary of Projects Managed:

Project Duration:

1. IT Professional Services Consultant (Zoho CRM Implementation)

Ongoing

Netfira Inc. (Start-up), Pleasanton, CA, Australia & Germany

Retained to implement and customize their CRM System for internal

and external use. Implemented & web integrated the Customer/Partner

Self-Service Portals. Devised and implemented business rules to

better leverage the CRM System. Designed and developed manager

reports in accordance to business and work flow rules. Trained end-

users on systems, namely Dashboard set-ups, reporting development

and pipeline monitoring.

> Served as the CRM Administrator during implementation.

> Guided Department Heads in defining business

processes/rules for proper use of the software.

> Normalized data and prescribed best practices for ongoing

data entry and daily use by end-users.

> Liaised with the off-shore teams for web integration.

> Gathered metrics for systems implementation.

> Set and managed the risk controls.

> Responsible for Change Management.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Trained end-users on use of the CRM.

2. IT Professional Services Consultant (Ecommerce/CMS Integration/Web

Design) 3 months

Solution 4 Growth, LLC (Start-up), San Francisco, CA & Austin, TX

Retained to design, develop and build a self-service portal

(eCommerce) for clients, vendors and investors. Evaluated CMS and

CRM packages to support the self-service portal build-out.

Reviewed, streamlined and refined business rules and processes for

drafting build-out specifications. Assisted principals in

recruiting IT staff to manage/support the portal.

3. Project Manager

5 months

JP Morgan Chase Bank - Washington Mutual Conversion, NORCAL

Retained by ANU Resources on behalf of Chase Bank. Installed Chase

Bank operating system, database and other proprietary software in

NORCAL Washington Mutual Branches. Configured and aligned new

hardware (check readers, printers, ATMs, etc.) to standardize

NORCAL Washington Mutual platforms with Chase Bank. Migrated legacy

customer data to Chase databases and mirrored the same. Configured

employees' log-in IAW Chase's security protocol. Disposed of legacy

equipment IAW OSHA and other state/federal agencies disposal

guidelines.

4. Software Integration Analyst (Technical PM)

5 months

Bauer's Limousine Service, San Francisco, CA

Retained to implement Bauer's reservation system (Livery Coach) and

integrate the system with GPS/Routing Software (Network Car).

Prepared the specifications for customizing the ERP System. Trained

end-users best practices and use of the ERP System and GPS/Routing

Software. Wrote implementation plan to integrate SalesForce with

existing ERP System (Livery Coach).

> Project Manager and Vendor-Relations Manager between Livery

Coach, Network Car and SalesForce.

> Guided Department Heads in defining business processes/rules

for proper use of the softwares.

> Normalized data and prescribed best practices for ongoing

data entry and daily use by end-users.

> Gathered metrics for systems implementation.

> Set and managed the risk controls.

> Responsible for Change Management.

> Re-trained end-users and System Administration.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was a combination of RUP &

Agile Methodologies.

> Project expenditure, approximately $250,000+.

5. Business & Modeling Analyst/SalesForce Consultant

9 months

Spectrum Settlement Recovery, LLC, San Francisco, CA

Prepared clients' financial documents, pertaining to the Visa/MC

Class Action, for statistical analysis to determine present value.

Re-engineered SalesForce: designed custom objects to associate

claims' information with proper client, created custom links for

opportunities to cases, wrote Perl/API scripts to automate weekly

reporting, designed custom reports for revenue forecasting,

configured the Self-Service Portal, re-trained end-users, and

scrubbed and normalized data.

> Company liaison between SalesForce Product Manager and VAR

for the remediation of SalesForce.

> Wrote scripts to automate weekly reporting, e.g., revenue

forecasting, open claims status, transfer client data from

Self-Service Portal to the appropriate Opportunity, etc.

> Normalized data and prescribed best practices for ongoing

data entry and daily use by the end-users.

> Set and managed risk controls.

> Responsible for Change Management.

> Re-trained end-users and the company DBA;

> Lead remediation team (12 members) during the remediation

process to determine business processes and rules.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was Agile principles.

> Project remediation expenditure, approximately $250,000+.

6. Great Plains Implementation Consultant/Project Manager

10 months

Action Broadcasting Services, San Francisco, CA

Performed feasibility study and developed business processes/rules.

Managed the Microsoft Partner. Wrote baseline budget, drafted

project schedule (milestones/deliverables), managed schedule and

costs. Designed software customization specifications. Oversaw the

development/implementation of software and trained end-users.

Developed custom reports in SQL Reporting Services. Set-up

financials in FRx Reports. Prepared FAQs and quick reference

training manual. Retained as DBA and Trainer on an ad hoc basis.

> Performed feasibility study, gathered metrics and defined

business processes and rules for new software implementation.

> Served as the Vendor-Relationship Manager for the Microsoft

Partner (Altara).

> Managed the design and implementation team - five (5)

members.

> Prepared software customization specifications.

> Great Plains' Modules implemented: Integration Manager, FRx

Reporting (financial statements reporting), GL, Bank

Reconciliation, Receivables Management, Payable Management,

Inventory Management, Human Resources Manager, SQL Reporting

Services and CRM.

> Set and managed risk controls.

> Responsible for Change Management.

> Trained end-users on system and wrote Quick-reference/FAQs

Manual.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was a combination of RAD & RUP

Methodologies.

> Project Costs (software, hardware and salaries): $380,000+.

7. IT Project Manager/Project Control Officer

18 months

Lawrence Livermore National Laboratories, Livermore, CA

As Project Control Officer, I was responsible training Project

Managers on the principles of earned value management (portfolio

management). Performed feasibility study for new estimating

software implementation. Gathered metrics to collaborate & define

the necessary business processes/rules for customizing the selected

software. Managed pilot study, resulting in the implementation of

ARES Project Management/Estimating ERP for construction cost

estimating, baseline scheduling, project risk analysis, reports and

queries. Trained end-users.

> Performed feasibility study to determine business processes

and rules. Gathered metrics for the system design.

> Selected the software and VAR for the project, which was Ares

Corporation.

> Collaborated with the VAR and defined software customization

specifications.

> Built prototype and demonstrated the same to Department of

Energy for final development and deployment of the software.

> Set and managed risk controls.

> Responsible for Change Management.

> Managed the project team - six (6) members.

> Trained end-users on system and wrote Quick-reference/FAQs

Manual.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was a combination of ITIL,

CMMI & Agile Methodologies.

> Project Costs: In excess of $500 Million.

8. Summation DBA/Lead Case Manager

7 months

Sequoia Law Group, PC, San Francisco, CA

Served as Summation Database Administrator - reports and queries,

data mining, data warehousing, data normalization and maintenance

of database. Configured and transferred data to Trial Director and

Sanction software for trial. Negotiated vendor contracts for data

conversion and litigation support.

> Liaison between firm and all vendors.

> Selected and implemented the legal software - Summation.

> Managed the VAR personnel - three (3).

> Supervised ten (10) firm employees in support of this trial.

> Trained end-users on system and wrote Quick-reference/FAQs

Manual.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was a combination of

SCRUM/Agile Methodology.

> Budget: $300,000.

9. Consultant/Software Project Manager

6 months

Allied North America Insurance, Fremont, CA

Restructured claims department standard operating and reporting

procedures. Reviewed and settled outstanding claims in excess of $1

million. Drafted, reviewed and negotiated OCIPs/CCIPs. Developed

and implemented new relational database for claims reporting and

management, which integrated into the existing Oracle Accounting

System. Performed statistical modeling and risk analysis on

existing claims to determine payout on claim.

> Developed new claims systems to integrate into existing

Oracle Accounting ERP System.

> Supervised a team of three (3).

> Set and managed risk controls.

> Responsible for Change Management.

> Trained end-users on system and wrote Quick-reference/FAQs

Manual.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was a combination of RAD &

Agile Methodologies.

> Project Costs: $550,000.

10. Risk Analyst/IPO Project Manager

8 months

USI Insurance Services Corporation, San Francisco, CA

Served as Corporate Risk Underwriter/Officer. Performed statistical

modeling and risk analysis to determine if policy was to be under-

written and or pay claims. Designed claims database to centralize

claims information for analysis. IPO Project Manager - prepared and

filed merger documents & prepared annual filings.

11. Legal Consultant

6 months

Lafayette & Kumagai LLP, San Francisco, CA,

Prepared trial brief, trial exhibits & drafted motions-in-limine.

Assembled trial notebooks. Prepared witnesses.

12. Risk Manager--Foreign Exchange Compliance Project

16 months

Bank of America, San Francisco, CA

Project Risk Manager for foreign exchange compliance

standardization project. Restructured foreign exchange department's

standard operating procedure. Collaborated with senior personnel

for drafting best practices in foreign exchange transactions based

on new SOP. Reviewed updated procedures for federal compliance.

Renegotiated foreign exchange contracts for compliance with federal

regulations. Supervised four (4) independent contractors.

13. Project Business Manager

9 months

Mango Buzz, New Orleans, LA

Drafted partnership agreement. Secured business licenses and

permits. Drafted the business/marketing plan. Designed and

implemented the accounting system.

14. Litigation Consultant

9 months

Weiss and Eason, LLP, New Orleans, LA

Summarized depositions and medical records. Drafted legal

memoranda. Prepared the trial brief. Drafted monitions-in-limine.

Prepared medical experts for trial testimony. Drafted questions for

cross-examination of Plaintiffs' medical experts. Drafted jury

questionnaire.

15. Post-Graduate Law Clerk

9 months

George, Donaldson & Ford, LLP, Austin, TX

Served as Summation Database Administrator - reports and queries,

data mining, data warehousing, data normalization and maintenance

of database. Briefed court on conflict of law issue.

16. Project Manager for Information Systems

16 months

IXC Telecommunications Co., Austin, TX

Supervised the implementation of Oracle. Designed, developed and

implemented a relational database for contract management and risk

analysis, which integrated into the new Oracle ERP.

> Supervised the Oracle VAR Team - five (5) people.

> Supervised IXC Implementation Team - seven (7) people.

> Trained end-users on system and wrote Quick-reference/FAQs

Manual.

> Project Plan, Scope, Risk & Scheduling done in accordance

with PMBOK and SDLC.

> Project Implementation/Rollout was a combination of RAD & RUP

Methodologies.

> Project Costs: Approximately $1.5 Million.

Other Work Experience

Law Clerk

Lincoln, Gustafson & Cercos, San Diego, CA

4/1996-4/1997

Drafted law and motion documents. Drafted legal memoranda. Participated in

three (3) trials. Published a legal note entitled, A Marriage Proposal -

Mediation & Eminent Domain, A Comprehensive Study of the California Takings

Clause.

Law Student

California Western School of Law, San Diego, CA

8/1994-4/1997

United States Navy, Lieutenant, Assistant Chief Engineer

7/1985-5/1994

Japan, Pearl Harbor, Washington DC & San Diego

> Project Manager doing scheduled ship overhaul.

> Created database to track progress of overhaul for Engineering

Department. (MS FoxPro)

> Engineering Department liaison w/ Shipyard Program Manager.

> Supervised 65 people during the overhaul.

> Project Plan, Scope, Risk & Scheduling done in accordance with PMBOK

and SDLC.

> Project Implementation/Rollout was a combination of ITIL, RAD & SCRUM

Methodologies.

> Project Costs: $500 Million.

Summary of Skills

ERP/CRM Implementations, Experienced in SDLC & CMMI, ITIL, Agile, RUP,

SCRUM & RAD

SQL Reporting Services, FRx, Crystal Report, Statistical Modeling (SAS)

Data Mining/Warehousing, Perl/VBA Scripting, Linux Shell Script

Advanced Skills in MS Project, MS Project Server & Visio

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