Customer Service Representative

Kammie K. Renfro

*** **** **. • Houston Tx • 832-***-****

CAREER OBJECTIVE To utilize my diverse skills and background in a challenging

environment where assertiveness, dedication and loyalty is recognized and rewarded with

continued growth and promotion.

SKILLS HIGHLIGHT

Window 95& 98, Vista and Windows 7 & Outlook, Extensive e-mail, Attachments, Internet Applications,

MSC Link, Experienced w/Bill of Ladings and Master Bill of Ladings, Letter of Guarantees, Heavy Data

Entry and Customer Service Contact also Experienced as a/Import Freight Cashier and in Export

Documentation, Handled VIP Clients in both Traffic and as a Freight Cashier, File, Copier / Fax, Scanner.

Extensive Cash Handling, Pitney Bowes Stamp Machine Computerized, Switchboard (10+ lines) ADP

Computer Systems, Reynolds & Reynolds Systems, DCS Computer Systems, Accounting/Reconciliation,

Daily Balancing, Sales Payroll Data Entry, 10 Keypunch, Inventory, Exceptional Leadership and Problem

Solving skills, Customer Service (14+ years), Warranty and Credit Life Cancellations, Insurance

Verification & Payoffs.

CAREER HISTORY

Export Traffic Booking Agent/Customer Service, Mediterranean Shipping Co, Houston Tx 2006-2010

Receptionist & Greeter Supervisor, Deerbrook Forest Chrysler/Jeep, Kingwood, Tx 2005-2006

Receptionist/Cashier, Baytown Honda, Baytown, TX 2005-2005

Finance Secretary, Tom Peacock Nissan/Cadillac, Houston, TX 2001-2002

Finance Administrator, South Loop Pontiac/GMC, Houston, TX 2001-2001

Finance Administrator, Advantage Motorcars, Houston, TX 2000-2001

Finance Secretary, Mac Haik Ford, Houston, TX 1998-2000

Customer Service Representative, Trader Publishing Company, Houston, TX 1995-1997

CERTIFICATIONS

o Nurses Aid Certification

o CPR Certification

o Leasing Agent Certification – Awarded by the Houston Apartment Association – CALA Course,

1994

HONORS / AWARDS / COMMITTEE

Outstanding Guest Service Award – Awarded by the President of the Marriott Corporation

Hospitality Committee for improving guest relations/ Marriott Corporation, 1989 – 1991

EDUCATION

TEXAS SCHOOL OF BUSINESS

- Medical and Lab Assisting

- 4.0 GPA / President’s List

HOUSTON COMMUNITY COLLEGE

- Windows 95, Excel, Access, Microsoft Work, PowerPoint

- Speed / Accuracy Typing

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