Customer Service Manager

.

. Strong leader with experience in project management / Proficient in

communication & administration

. Increased revenue by 28% within fiscal year / Secured account with

early renewal, added labor & software

. Develops business solutions to meet diverse customer needs /

Streamlining sites to maximize productivity

. Uses interpersonal, analytical, & decision-making skills effectively

on a daily basis / Supervises 12 employees

. Conducts meetings & monthly management reports / Developed aggressive

on-boarding tool used today

. Approves time sheets, expense reports & examines employee files for

personnel actions / Motivates team

WORD PROCESSING COMPUTER SYSTEMS GRAPHIC CREATION

AUXILARY FORTE

Microsoft Word Lotus Notes Adobe Illustrator

Project Leader Client /Vendor

PowerPoint STOPData Pro Adobe Photoshop Staffing Logistics

Cust. Service

Excel Secure Perfect Adobe Indesign Procedures

Writing Professionalism

Adobe Acrobat TRAC / GEHS Publisher Labor Law

Versed Team building

Text Edit / Notepad CBT / I-Dot Corel Draw Export

Shipping Public Speaking

Education

. Bachelor of Science Visual Communication within Scripps College of

Communication at Ohio University '08

Work Experience

IKON Office Solutions: Site Manager for Abbott Nutrition Columbus, Oh

9/2009 - Current

- Oversees FDA sample center, reception, operators, in/outbound &

international shipping needs.

- Collaborates with sales team, analyst, human resource, account

managers, & vital vendors.

- Services two key contacts within a unique three-satellite-center site.

Stimulates team morale.

- Interacts with 530+ external customers. Creates different approaches

to exceed client expectations.

- Raised certification score by10%. & 45% increase surveying favorable

customer service.

- (Willing and eager to relocate)

Freelance: Coblents Homes - Visual mailers & weekly newsletters for

residence. 3/2009 - 7/2009

Adidas: Assistant Store Manager for one of the highest trafficked outlet

malls in Ohio. 1/2009 - 8/2009

- Served as visual merchandiser, store trainer & customer service

provider.

Department of Residence Life: Resident Advisor for Ohio University. 8/2005

- 6/2008

- Responsible for 40+ students. Provided health & safety knowledge &

promoted higher education.

- Led organizations to tackle campus issues. Implemented successful

campus programs year round.

Alden Learning Commons: Multimedia specialist for tutorials and workshops.

3/2007 - 6/2008

- Relevant to print design, media coverage, audio production, photo

editing & troubleshooting.

Internship: Clems Custom Laser Engraving. 7/2006 - 12/2007

- Project involvement from design, testing & production. High focus on

customer service.

Assets Merits & Awards

Call center, switchboard, reception, filing experience - IKON

committee leader for Ohio Valley

Apt training for crisis planning & emergency response -

Recognized nationally for most improved site

Delivers performance appraisals & merit increase review - Received

bonuses for competitive performance

250+ hours of community service at OU/Non-profit versed - Received state

grant for women's program

References

IKON: Account Manager Jeff Strickland 614-***-****

IKON: HR Advisor, Ruth Adcox 614-***-****

OU Faculty: Wimsome Chunnu 740-***-****

Clems: Owner, Mar k Wise 330-***-****

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