Sales Customer Service
Resume:
Debra L. Harris
Apache Junction, AZ 85120
E-mail: ****************@*****.***
Cell :480-***-****
Career Summary:
I am a highly competitive and motivated sales and marketing specialist with 17 years
experience in a national sales and marketing environment, and 3 yrs experience
in Real Estate marketing/ research and development at Arizona State
University. As a catalyst, in my field, I consistently, and professionally strive to
utilize my sales/marketing background, and organizational, and leadership skills
that compliment corporate image, while continuing to grow as a strong business
professional and team member, who provides focused management for clients.
Education:
Chandler –Gilbert Community College
Chandler, AZ
Associate of Arts Degree
Communications, 2000 GPA 3.25
Research Skills: Proficient in public speaking with emphasis upon effective
communication and
persuasiveness, Technical Communication, Interpersonal Communication, Intercultural
Communication, and Business Leadership,
Computer Skills: Word, Excel, Power
Point, ACCESS
Special Recognition:
Inscribed a proposal to implement a 5-year plan to improve educational demands of on-
campus residents of Arizona State University (Polytechnic Campus).
Created and made possible a re-entry program for adults re-entering college at Chandler-
Gilbert Community College, while excelling as student advocate for over 650 re-entry
students within the Counseling Department to meet those challenges.
Arizona State University
Tempe, AZ
Bachelor of Arts, Hugh Downs School of Human Communications
Minor in Marriage and Family Studies, 2006 GPA 3.17
Research Skills: Small Group Communication, Organizational Leadership, Conflict
Resolution/ Negotiation, Crisis Communication Strategies, Seven Habits of Highly
Effective People, Agitation/Rhetoric control, Non-Verbal Communication, Public
Speaking, Intercultural Communication.
Computer Skills: Trained in MVS-TSO, Microsoft Excel, Microsoft Word, and ACCESS
databases
EXPERIENCE:
12/2005-4/2009
Arizona State University Realty Studies
Mesa, AZ
Real Estate Research Technician
• Partnered with the Sr. Research Technician of Real Estate Studies in economic
and real estate studies of the Phoenix metro area with quarterly publication of the
Realty Studies commercial/housing market reports. Including, collection of
building permit data for Maricopa and Pinal Counties, maintenance of monthly and
yearly permit databases and production of permit reports and geographical codes,
such as census tract, utility code, and districts.
• Entrusted with research studies, data collection, district mapping and telephone
surveying of region specific measures of supply and demand. With these accurate
figures in place, the detection and evaluation of development and investment
opportunities in the metropolitan Phoenix office, retail, and multi-family housing
market are greater facilitated.
• Employed strong Communications credentials and sales/marketing background to
preserve and establish relationships with Phoenix area real estate brokers,
property managers, building owners, contractors and developers to maintain
familiarity with current economic and real estate trends of the Phoenix metro area.
Including, researching, telephone surveying, and collecting data of current
commercial building permits to identify region specific measures of supply and
demand within the metropolitan Phoenix area. In addition, collaborate with the Sr.
Research Technician with data entry and maintenance of data bases for issued
residential and commercial building permits for the state of Arizona.
• Reliably took direction for managing and constructing accurate, timely, and detailed
multi-family and commercial reports, while expanding my databases of the housing
and commercial studies of the metropolitan Phoenix area, including the developing
growth of Pinal County.
• Experienced to create monthly account base including customer retention and new
sales.
• 3 years experience in real estate research/marketing
Computer Skills: MVS-TSO, and ACCESS databases
2/1998- 5/2005
Westland Industries,
Tempe, AZ
Assistant Branch Manager,
Product Sales and Customer Service
• Consistently exceeded quotas and sales projections
• Consistently able to create $60K monthly account base including retention and
new sales
• Administered and tracked sales lead for equity and profitability
Managed daily sales activities of 25 direct reports
•
Improved collections efforts 30% through negotiation and persistence
•
7 years experience in Sales/Marketing and Customer Service
•
8/1990-12/1994
MCI Telecommunications
Phoenix, AZ
Commercial Markets/Account Executive
• Consistently exceeded quotas and sales projections
Maintained $550k yearly account base including retention and new sales
•
Trained newly hired Account Executives in handling objections and closes
•
techniques.
Ability to manage daily sales activities of direct reports
•
4 years experience in Sales/Marketing and Customer Service
•
•
Special Interests: Reading, cooking,
Exercise, Politics and humanitarianism
REFERENCES
Jay Q.Butler PH.D, Director of Realty Studies (Morrison School of
Management and Agribusiness at ASU Poly
Alice Ann Petersen, Realty Studies (Morrison School of Management and
Agribusiness at ASU Poly) Mesa, AZ
Michael Petry, CEO/owner (Alpha Pacific Institute) Phx, AZ 602-***-****
Scott Johnson, Chicago IL (former employer/friend)
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