Customer Service Manager

Location:

Posted:

September 30, 2010

D EBRA L. GIEBELSTEIN

BAKERSFIELD, CA 93312

*******@***.**.***

OBJECT I VE: To become a member of a team dedicated to quality

customer service and excellence. To allow me to refine my

s kills in customer service and management.

E XPER I ENCE:

6/02-9/10 Ryk r is Flooring -Bakersfield, Ca. 661-***-****

. Co-owner of a f looring installation business

. General office duties, include phones, and bookkeeping

. Scheduling of jobs

3/95-5/02 P acer Stacktrain-Concord, Ca. 925-***-****

. Manager of equipment control and two dispatchers

. D ispatching of intermodal drayage companies

. Locating of t railers and containers via the railroad

. Knowledge of rail lanes, rail rates, rail system

. Dispatching of f latbed t rucks within the United States

. Negotiation of rates for over the road moves

. Tracking of all loads for pickup, in t ransit, and delivery

3/93-3/95 Sammon’s T r ucking-Pittsburg, Ca. 800-***-****

. Dispatching of t rucks throughout the Uni ted States

. Booking freight and negotiating rates to customers

. Tracking of all loads for pickup, in t ransit, and delivery

. Performed general t raffic duties

6/83-6/90 Roto Rooter-Concord, Ca. 925-***-****

. Office manager and dispatcher

. Dispatching of 30 plus service t rucks

. Scheduling of service calls and radio communications

. General office duties

. Overseeing of four office employees

S K I L LS: M icrosoft office, radio communications, general office

d uties