Customer Service Manager

Andrew Pettersson

**** **** *** **

Seattle, WA *8115

(425) 471 - 0988

********@*****.***

. Experience managing groups of up to 20 team members

. Capable of interpreting supply & labor cost data

. Able to develop & apply new policies & company

strategies

. Experience assisting in new hires, giving orientations &

employee training

. Able to lift over 100 pounds

. Valid WA driver's license; impeccable driving record

. Current forklift certification; drug-free

. Excellent customer service skills

. Large truck driving & heavy machinery experience

. Able to work independently as well as part of a team

. Self-motivated & able to follow directions

. Proficient in Microsoft Office applications, POS systems

. Reliable, organized & efficient

Shift Lead Jan 2010 - Present

M.O.D. Pizza

Bellevue/Seattle, WA

Primary duties include managing a team of 20 employees, delegating

tasks, ensuring smooth operations of the store and tracking/minimizing

labor and store costs. Duties also include telephone as well as in-

store customer service.

Warehouse Team Member Jul 2009 - Nov 2009

My Home Wholesale

Kirkland, WA

Packing/shipping/receiving of large furniture orders, forklift

operating, inventory, ordering, customer service, warehouse

maintenance, merchandise & equipment repair.

Delivery Driver/Customer Service Nov 2008 - Mar

2009

Garlic Jim's Gourmet Pizza

Redmond, WA

Telephone/in-person customer service, entered orders into a computer

operating system, delivered orders, made pizzas, side work.

Warehouse Manager Jun 2008 - Sep

2008

Health-e-Goods.com

Bothell, WA

Supervised a team, in charge of packing/shipping/receiving, inventory,

ordering, customer service.

General Laborer Jun 2007 - Jun 2008

Bravo Environmental

Kenmore, WA

Drove support vehicles, assisted Vactor truck operators, general

construction labor.

University of Washington Bachelor's of History 2010

References Gladly Provided Upon Request

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