Customer Service Quality

Omar Garcia Hernandez

*** *. ***** **.

Gilbert, AZ 85233

Home Phone: 480-***-****

Cell Phone: 480-***-****

Fax: 480-***-****

****.**********@*******.***

ROFESSIONAL PROFILE:

P

To provide and maintain superior customer service and quality for both external

and internal customers.

DUCATION:

E

CETIS #67, Cholula, Puebla, Mexico

Diploma, General Studies. 08/1993 05/1996

ROFESSIONAL EXPERIENCE:

P

SCHADE DISTRIBUTING 10/2004

CURRENT

5925 WEST VAN BUREN ST. PHOENIX, AZ 602-***-****

LOCAL ROUTE DRIVER

Local route driver for a dairy and beverages distributor.

• Delivery of products to various locations

• Collect on balances owed, payment negotiation, Daily invoice and money counts

• Rotate and stock product as needed

• Special orders or requests processed, per customer requests

ROCK BOTTOM BREWERY & RESTARAUNT

02/1999 09/2004

14205 S. 50 ST., AWHATUKEE, AZ 85044 480-***-****

TH

SOUS CHEF

ASSITANCT TO HEAD CHEF, MANAGE KITCHEN EMPLOYEES AND PRODUCT CONTROL

• Manage a team of up to 20 kitchen staff members.

• Over see the quality of product from initial delivery to final plating for customer

presentation.

• Ensure adherence to State Health Department and Company requirements in regards to

safety and food safety.

• Certified trainer who assisted in development of current and new employees, as well as

new store openings.

• Bi lingual, served as primary translator for management and staff as needed.

PROFESSIONAL REFERENCES:

• Benjamin Alcantar – Rock Bottom Brewery, Sous Chef 480-***-****. Length of time

known: 13 years

• Guadalupe Serrano Blue Adobe Restaurant, Sous Chef 602-***-****. Length of time

known: 10 years

• Victor Vaca Rodriguez Schade Dist., Local CDL Driver 602-***-****. Length of time

known 7 years

PERSONAL REFERENCES:

• MIGUEL HERNANDEZ 623-***-****

• RICARDO CHAVEZ 623-***-****

• JESUS MEDINA 602-***-****

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