Customer Service Manager

*** ****** **** ***** 510-***-****

Drive

Pinole, Ca Cell Phone 510-***-****

94564

E-mail:

*******@*******.***

Kelly Faria

Profile Dedicated Professional with diverse experience utilizing a

strong combination of office supervisory and management skills.

Consistently acknowledged as a team player that relates easily

with staff, management, and clients.

Exceptional ability to recognize, analyze, and solve problems.

Committed to excellence.

Ability to multitask, strong pc knowledge, communication skills,

strong interpersonal skills

Professional 11/03 - 9/1/10 Mike Rose's Auto Body

experience Walnut Creek, CA

Office Manager/ Auto Body Shop

Customer Service, Insurance Companies, Prepare monthly reports,

preclosing/closing, auditing of files, responsible for running

every aspect of office personal as well as shop personal,

responsible for accounts payables and accounts receivables,

payroll bi-weekly

2000-2002 Hacienda Appraisal

Pleasant Hill, CA

Office Assistant

All aspects of running small business, receptionist, data entry

and control of inventory, accounts payables, accounts

receivables, bookkeeping and customer service

1995-1996 All Cars & Trucks Dismantler

San Francisco, CA

Office Manager/ Auto Dismantler

Managed large inventory through computer program, prepared

reports for State Agencies, and prepared daily reports for

the Department of Motor Vehicles. Customer Service and Data

input.

1993-1995 A & A Quality Tow Service

San Francisco, CA

Administration Assistant/Bookkeeper/ Tow Company

Answered phoned, audited logs/reports, maintained books and

prepared tax records.

1993-1993 Tracy Federal Bank

Concord, CA

Loan Processor

Originated residential home mortgages and processed loans

for a small bank. Worked one-on-one with customers applying

for a home loan.

1991-1992 Countrywide Funding Corporation

Walnut Creek, CA

Funding Manager

Managed closing department for residential home loans.

Prepared numerous logs and reports for corporate office.

Audited and prepared government loans to be insured for

FHA/VA/HUD.

1989-1991 Shearson Lehman Hutton Mortgage Corporation

Pleasant Hill, CA

Senior Loan Funder

Closed/funded residential mortgage loans, drew legal

documents, prepared legal documents, and arranged funds to

the Escrow and Title companies

Education

University of Arizona,

Tucson, AZ

2 yrs - undeclared degree

Heald College,

Concord, CA

Computer Information Technology, AS Degree

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