Technical Support Manager

Nelly Lliguichushca

**** **** ******

Mobile: 646-***-****

Brooklyn, NY 11219

**************@***.***

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OBJECTIVE To obtain a challenging position as a Technical Support

Representative at a growth-oriented company

that will allow me to utilize my technical

and interpersonal skills

TECHNICAL Software: Microsoft Windows 95/98/00/XP and Vista, Microsoft

Office (Access, Word, Excel,

SKILLS Power Point, Outlook), Data Structure, Internet

Explorer, Anti-Virus Software, Mozilla

Browser, Novell, GroupWise, CUNY

Hummingbird Neighborhood

Hardware: PC Repair, Maintenance and

Upgrades, FLUKE LANmeter, Norton Ghost,

Inkjet/Laser Printers, Scanners

EXPERIENCE

09/05-Present New York City College of Technology, CUNY, Brooklyn,

NY

Computer Technician, College Learning Center

. Assist IT Manager with general clerical duties such as

photocopying, filing and faxing

. Maintain accurate, complete and up-to-date inventory

records of all computers and printers

. Expertly install, configure, monitor and troubleshoot PC's

and related hardware on all OS platforms

. Create, update, and maintain database for Self- Paced

Multimedia Program

. Manage the student attendance database, run attendance

reports at the end of each semester using Microsoft Access

. Assist in the installation and updating of software as well

as the setup and troubleshooting of all equipment

. Troubleshoot local and network printers

. Install and configure software applications

. Provide technical support to staff members of the Learning

Center

. Setup, install and troubleshoot all pc hardware for

department employees

. Responsible for testing and debugging software before

putting into production

. Setup security measures for PC workstations computers

Computer Tutor, Technology Learning Center

. Provide tutoring and technical support to college students

. Install, maintain and troubleshoot workstations on a Local

Area Network

. Execute daily operations of a computer lab, including

supervision of students

. Responsible for a computer lab of 40 PC compatible

computers

01/05-05/05 MTA, New York City Transit, Brooklyn, NY

Intern, Network Technician

. Assisted Network Technicians in troubleshooting,

installation, and network configuration of MTA network

using Fluke LanMeter tool

. Helped Network Technicians in installation and

configuration of peripheral equipment

. Assisted Computer Specialist in managing, maintaining and

supporting local/wide area networks and servers

02/02-05/02 New York City College of Technology, CUNY, Brooklyn,

NY

Clerical Assistant, Central Stores

Department

. Answered busy multi-line phone, directed calls and

scheduled appointments

. Performed data-entry and word processing tasks

. Maintained and updated files and records of various

departments

EDUCATION New York City College of Technology/CUNY, Brooklyn, NY

Computer Information Systems, 2005,

Bachelor of Technology (B.T.)

Microcomputer Business Systems, 2003, Associate in Applied

Science (A.A.S.)

LANGUAGES Fluent in speaking, reading, and writing Spanish

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