Customer Service Representative

KATHIRESAN CHANDRAPRAGASH

**** **** *** ** ******** Jct NJ 08852 973-***-****

*********@*****.***

OBJECTIVE

My experience with software, hardware, networking, Electronics from all

angles specification, networking, implementation, maintenance and

troubleshooting make me an ideal candidate as part of a technical group

with a mandate to deliver secure, efficient, flexible services in a

realistic timeframe. My diverse skill-sets and interests give me novel

insights into problem solving, debugging and troubleshooting across all

disciplines.

TECHNICAL SKILL HIGHLIGHTS

languages : HTML, Pascal, FoxPro

Technologies : CorelDraw, Adobe Photoshop, Adobe

Premiere, Front page, Morph,

Sound forges, 3d studio max, Flash,

Macromedia, Animator Pro, CBT

Technology & Dream waver

Other : Ms Office 2000, win98, word, Excel,

PowerPoint, Access

PROFESSIONAL EXPERIENCE

KDDI Global LLC- (09/2008 - 06 /2010)

Network Analyst

? Monitor the network for trouble conditions and administer

network recovery procedures to

isolate specific trouble source.

? Coordinate corrective actions to restore and troubleshoot

routes.

? Research route for areas of potential problems to implement

quality improvements

? Work with team members to adjust/ improve route performance.

? Update and close trouble tickets; create and send network

alerts as needed to internal organizations.

Lycatel LLC - Marketing Manager - (12/2007 - 08/2008)

. Marketed calling card sales with 48 States.

. Opened up new customer's account from different states & updated into

system

. Maintained customer's record

. Delivered customer's purchasing order on time & updated into system.

. Customer service

. Assist in cards design & printing with designers.

EJE Duty free - EWR Airport Newark - (07/2007 - 06/2008)

Customer service representative

? Customer service

? Cash handling

? Purchasing

MTV Television - (03/2000 - 06/2007)

Computer Operator

? News editor

? Production work

? Data entry

EDUCATION

Diploma in computer Hardware Engineering

Turnkey IT training centre. 2004-2005

Course area:(Introduction & system theory, dissembling assembling &

internal architecture of pcs, memory organizing, system configuration,

system installation, software installation, upgrading & servicing, pc

repairing, diagnostics & troubleshooting problems & Introduction to Lan

/wan Networking)

Higher Diploma in Multimedia

Asian computer systems Business College 2002-2004

Course area: (Multimedia, CorelDraw, adobe Photoshop, adobe premiere,

morph, HTML, front page, sound forge,3d studio max, lash, macromedia,

audio effects & editing, director, animator pro, CBT Technology, language

computing, animations & dream weaver )

Diploma in Information Technology

Royal institute center for computer studies 2000-2001

Course area: (Introduction to computing, programming in Pascal, Microsoft

office 2000, database using FoxPro)

References Available upon Request[pic]

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