Customer Service High School

Jose A. Gonzales

323-***-**** ******@***.*** **23 Corona Ave. Apt. C Bell Ca 90201

OBJECTIVE Seeking employment as a Mail Room Worker with an employer that could utilize my

training, skills, and work experience.

EDUCATION

02/98 to 06/09 The Capital Group Investment and Finance Company, Los Angeles Ca

Yearly Continued Quality Improvement Customer Service Training

Microsoft Office Computerized Training

02/98 to 06/83 Theodore Roosevelt High School, Los Angeles Ca

High School Diploma Recipient

WORK EXPERIENCE

02/98 to 06/09 The Capital Group Investment and Finance Company, Los Angeles Ca

Administrative Mail Room Clerk

Skills Summary 11 year responsible experience working as an Administrative Mail Room Clerk in a

High Volume Mail Distribution Center.

Incoming Mail Receiving of Inbound National/International Mail from Public and Private Sector

Delivery Company’s. Used Hand Scanner and Bar Codes to Record Incoming Package

Information. Sorted Mail According to Delivery Directions such as Time Sensitive and

High Priority Packages. Distributed Envelopes, Boxes, Special Order Items to Various

Departments such as: Accounts Payable, Accounts Receivable, Human Resources,

Trade and Other Departments in 11 Story Setting.

Outgoing Mail Packaging/Labeling of Outbound National/International Mail with Public and Private

Sector Delivery Companies. Calling Outside Vendors to Attain Best Delivery Prices.

Gave Size, Dimensions, Weight, Amount, Shipping Product Information, and Pick

Instructions to Dispatch Worker. Met with Company Drivers to Confirm Pick UP, and

Sign Off on Invoice. Received Calls from In-House Sender or Mail Recipient to

Troubleshoot, Track, and Verify Deliveries. Loss Prevention Duties Included Insuring

Packages, Speaking to Senior Management for Lost Items, Reviewing Invoice Contents,

and Filling Out Claim Forms.

Computer Familiar with Microsoft Office, Lotus Notes, UPS.com, FedEX.com, USPS.com, and

Literate CourierExpress.com Internet systems.

Customer Service Trained in Courteous, Professional, Confidential, and Problem Resolution Customer

Service Provision.

Bilingual Fluent in English and Spanish.

License Clean and Valid California Class C Driver License.

References Available Upon Request.

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