Customer Service Office
Resume:
Derrick Harper
Phoenix, Arizona 85041
To whom this may concern:
I was pleased to find your advertisement on the Careerbuilder website for an Guest
Request Agent. The essential functions of this position perfectly fit my education,
experience, and career goals. I have a wealth of experience in working with on-line
fiscal and personnel management systems and standard office software, my advanced
secretarial experience; including knowledge of standard office and academic practices,
procedures and equipment, which enables me to execute directives with minimal
supervision. Also noted are my abilities to work effectively in busy, multi-tasked
environments with frequent interruptions; effective written and oral communication skills.
My use of proper English grammar, vocabulary and spelling; experience working with
confidential information, as well as using on-line calendar systems has been
acknowledged and appreciated by management throughout my professional career. In
addition, I believe you will find me to be an ideal candidate as evidenced by my
professional experience in the Support/Administrative field. As a Guest Request Agent,
I will be able to provide excellent Customer service skills, extensive technology
expertise, superlative soft-skills, as well as use my knowledge of administrative systems
to serve a diverse population and to establish a cooperative working environment.
I look forward to hearing from you and hope you will provide me with the opportunity to
hear about your goals for the future and to share with you how I can bring these goals to
fruition.
Sincerely,
DERRICK HARPER
Derrick Harper
309 West Dobbins
Phoenix, Arizona 85041
Seeking an opportunity that will let me use and develop my leadership, communication, technical, and
OBJECTIVE
organizational skills and will allow me to use these skills to serve the community, individuals, and society in
a professional environment.
• • •
SKILLS AND Punctual and Reliable Ability to meet Custom
deadlines er Service
• • •
QUALIFICATIONS Work well under Pressure Microsoft 10 key
Office 2007 (1500) pm
• • •
Independent worker as Skilled with Type
well as a team player MCCCD Proprietary (40-45) wpm
systems (HRMS, SIS,
CFS, etc)
WORK Akal security 6/06 -10-7-0 – Present South Mountain Community College
EXPERIENCE Phoenix, AZ
• Provide a wide variety administrative support for the Associate Dean of Instruction and the Executive
Assistant to the President with minimal supervision.
• Prepare and monitor Institutional Effectiveness/Academic Assessment activities throughout each
semester, which includes Formative and Summative evaluation, pre/post assessment test, class
evaluations, and academic assessment week.
• Update South Mountain Community College Institutional Effectiveness/Academic Assessment (APRSAL)
web page.
• Supervised temporary work-studies and clerical staff.
• Prepare promotional materials for occupational programs and Workforce Development events,
workshops and recognition ceremonies.
• Maintain accounting records and monitor expenditures, prepared invoices for departmental services;
composed routine correspondence.
• Organize departmental meetings, advisory committees, and luncheons; Type correspondence, memos,
reports, letters and transcribe dictation.
• Develop and maintain office databases.
• Maintain confidential personnel files and records, review and process documents related to payroll,
student status, course scheduling and room changes.
• Assist in recruiting High Schools for the Dual Enrollment program, meet with high school personnel to
insure ongoing activities.
• Arrange and schedule placement testing, provide minimum academic advisement, collect course
payments and/or arrange payment options.
• Assist a diverse population of students and parents with enrollment process and procedures.
• Communicate with internal and external customers including students, faculty and administrators.
Administrative Secretary II
08/01 – 08/03 South Mountain Community College Phoenix, AZ
• Provided a wide variety administrative and advanced secretarial support for the Associate Dean of
Instruction and the Division Chair of the Communication and Fine Arts Department.
• Prepared and monitor Institutional Effectiveness/Academic Assessment activities throughout each
semester, which includes Formative and Summative evaluation, pre/post assessment test, class
evaluations, and academic assessment week.
• Scheduled and monitored faculty evaluations each semester; process documentation on instructor and
student outcomes.
• Processed request for classroom usage, book adoption requests and third-party billing.
• Updated South Mountain Community College Institutional Effectiveness/Academic Assessment
(APRSAL) web page.
• Develop and maintain office databases
• Supervised temporary, work-studies, and clerical staff.
• Prepared promotional materials for occupational programs and Fine Arts department, special events,
workshops, and recognition ceremonies, using varies Microsoft software.
• Maintained accounting records and monitor expenditures, prepared invoices for departmental services;
composed routine correspondence.
• Assisted in coordinating faculty and student orientation.
• Organized departmental meetings, advisory committees and luncheons, Type correspondence, memos,
reports, and letters and transcribe dictation.
• Maintained confidentiality personnel files and records, review processed of documents related to payroll,
student status, course scheduling, and room changes.
• Develop Correspondence, proofing, editing, managing data, and preparing materials for committees.
P.B.X Operator
08/00 – 08/01 South Mountain Community College Phoenix, AZ
• Operated and relayed calls from the P.B.X Switchboard.
• Assisted in coordinating the daily operation of the welcome center as well as performed clerical duties
such as: typing, filling, answering phones, processing incoming and outgoing mail.
• Assisted in coordinating the One Stop Shop, which includes admission, placement testing, academic
advisement, fiscal functions, and other areas related to student services.
• Provided student service information such as registration, financial aid, advisement, placement testing,
and career services.
• Provided information to callers and visitor on the registration process, as well as, provides information
on other campus activities.
• Greeted incoming visitors and notify department of their arrival.
• Handled confidential material and issues in a busy and frequent interruptions environment.
• Performed other related duties as assigned that pertain to standard office practices and procedures.
P.B.X Operator / Dispatcher
07/99 to 08/00 South Mountain Community College Phoenix, AZ
• Operated and relayed calls from the P.B.X Switchboard.
• Greeted incoming visitors and callers with campus information.
• Submitted daily activity logs.
• Registered all student, staff, and faculty vehicles.
• Provided clerical assistance including typing, filing maintain and updated confidential information.
• Created and Issued students, faculty, and employees I.D’s.
• Oversaw daily operation and use of campus vehicles as well as assisted in coordinating the daily
operation of the security department.
• Trained new work-studies on policies, procedures, and daily office matters.
• Used the Dispatcher Communication device, I assisted Officers and Security Guards in daily activities.
•
VOLUNTEER Create PowerPoint presentations for different organizations
WORK
• Arrange and organize fund raisers
• Travel arrangement for groups of 10 or more people
• Create bulletins, workshop, training and meeting materials using Microsoft software
EDUCATION South Mountain Community College Phoenix, AZ May, 2000
Associate of Arts degree, AA
Associate of General Studies degree, AGS
Arizona General Education Curriculum, AGEC
Audria Nunley South Mountain Community College 602-***-****
REFERENCES
Kendall Washington Rio Salado Community College 602-***-****
Charmaine Woods Brunch On the Court 480-***-****
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