Customer Service High School

*** **** *** **** #*** Altamonte Springs, FL ***** 321-***-**** (

abkh27@r.postjobfree.com

Tarlalyn Permaul

Objective

To obtain a position that will allow me to excel with my proficient

leadership and effective communication skills.

Experience

06/08- current Florida Insurance Specialists Lake Mary, FL

(rehired)

09/06- 09/07

Licensed Broker/Agent

Expertise with multiple carriers.

Provide customer service.

Cross sell various insurance products.

Process endorsements, cancellations, reinstatements, invoices & issue

binders.

Handle phone calls to and from mortgage brokers and lenders, clients

and carriers.

08/07- 06/08 Care Life Outreach Debary, FL

Benefits Coordinator (Licensed Agent)

Educate individuals about financial resources and provide assistance.

Initiate healthcare policies suited to cater to individual needs.

Provide assistance with follow up questions and customer service

concerns.

02/00-06/06 Liberty Mutual Heathrow, FL

Team Lead (Licensed Agent)

Provide knowledge and policies to customers.

Conduct guidance/training to peers, organized agenda and conducted

weekly meetings.

Furnish daily and monthly statistical reports for performance

management.

Develop and deliver action plans and monthly performance summaries.

Screen resumes and conduct interviews for potential employees.

Thoroughly familiar with the intricacies of multi-line insurance

policies.

Senior Sales Counselor (Licensed Agent)

Active in projects directly improving call center's productivity.

Close leads generated for future policyholders.

Manned helpdesk hotline.

Obtain special out of state licenses and training.

Maintaining and exceeding company and personal goals.

Effective communicator with my direct and indirect peers.

Qualifications

1997 Maynard Evans High school Orlando, FL

High school Diploma

Over 10 years of experience in the insurance industry

220 Property & casualty insurance license

Contact this candidate