Customer Service Representative
Resume:
WADE WILLIAMS
**** *. **** *****, **********, AZ 85250
********@*******.***
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OBJECTIVE
To secure a position with an established organization resulting in a
professional and successful career that will allow for rewarding and growth
opportunities while showcasing my problem solving and technical abilities.
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EDUCATION
Bachelor of Science, Business Administration
May 2008
Eller College of Management
University of Arizona, Tucson, Arizona
ACADEMIC PROJECT
January 2008
Business Management, University of Arizona
. Collaborated with a cross-functional team to develop and create a
business plan for a new product (IPod Camera accessory).
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PROFESSIONAL EXPERIENCE
Processing Associate
September 2008 - July 2009
Vanguard Brokerage Services, Scottsdale Arizona
. Effective utilization of telephone skills and direct correspondence with
external clients including guidance on new accounts, account changes, and
other transactions leading to improved customer satisfaction.
. Processed account openings and account transfers in accordance with
company compliance procedures in order to result in accurate and complete
transactions carried out in a timely manner.
. Implementation of company policies and procedures to communicate
internally and externally.
. Assisted in the implementation and validation of a new business self-
clearing brokerage model and provided training and support to new team
members on day-to-day processing.
Customer Service Representative/Equipment Programmer
November 2009 - April 2010
February 2006
- August 2006
Valleywide Communications, Scottsdale Arizona
. Executed superior customer service and increased sales by quickly
fulfilling orders and requests before required deadlines resulting in
improved customer satisfaction.
. Performed on-site training of customers in product operation procedures
and provided technical support leading to successful product utilization
and increased customer satisfaction and productivity.
. Maintained the company's server, website and computers.
Delivery Driver
August 2005 - January 2006
Cactus Flower, Scottsdale Arizona
. Delivered flower arrangements in a professional and timely manner by
ensuring order accuracy and quality resulting in outstanding customer
service.
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SKILLS PROFILE
. Excellent analytical and problem-solving skills with ability to achieve
strategic objectives.
. Effective experience in project management and working in teams.
. Goal oriented, dedicated professional and a highly-motivated self-starter
with Exceptional customer service skills.
. Capable of performing independently in a competitive business
environment.
. Experienced with document imaging systems and automated workflow
distributors.
. Proficient in various software applications and systems, including web
design, computer networking, and computer repair/troubleshooting.
. Extensive knowledge of software, and computer repair such as: Windows XP,
Windows Vista, Windows 7, Lotus Notes, Outlook, Microsoft Office
(Microsoft Excel Certification, Specialist Level).
Contact this candidate