Customer Service Manager

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BJECTIVE

To work for company that inspires me professionally and personally and

supports my potential to its fullest expression.

SKILLS & ACTIVITIES

Computer Skills . Software - Microsoft Office Suite, Adobe, Ipswich,

WebEx,

WinZip, Universal Document Converter,

Explorer

. Type approx. 60 words per minute

Activities/Achievements

. black belt in Shotokan karate, motorcycle riding,

cycling, hiking,

camping, reading and writing

General . Reliable . professional . a self-starter . team player .

ability to

work independently . highly organized . strong

analytical and

problem solving skills . superior

verbal/written and presentation

skills . effective time management and

communication skills .

thorough record keeping skills

SUMMARY OF QUALIFICATIONS

. Development, implementation and management of business and quality

systems.

. Conducting full scale training of implemented systems and periodic

audits to validate efficacy of systems and knowledge of users.

. Planning, conducting and reporting on internal audits to senior

management to assess compliance with company procedures as well as the

ISO9001 & AS9100 standards (aerospace international standard).

. Addressing non-conformities from all internal as well as external

audits, including root cause analysis.

. Conducting formal management reviews, reporting on the efficacy of the

business quality system.

. Administering corrective and preventive action requests and reporting

findings to management.

. Ensuring documentation and process controls are in place and

appropriate for organization.

. Administering document control and managing a company's configuration

management system.

. Performing recruitment activities, interviewing and evaluating

candidates for select positions within the company.

NOTABLE ACHIEVEMENTS

. Acted as Project Manager on several Boeing design/fabrication projects

early on in my employment at Pacifica Engineering, Inc.

. Performed gap analysis post ISO9001 registration audit in 2006;

created a project plan, schedule and lead assigned team in addressing

the 88 additional aerospace requirements. Pacifica subsequently

applied for a scope extension and successfully passed the AS9100

registration audit in 2007.

. Coordinated the entire set up of an administrative and clinical office

from the ground up, organizing the implementation and coordination of

all computer systems, necessary software and hardware requirements in

addition to the restructuring of business processes and procedures as

necessary.

. Upon my own initiative and on my own time, coordinated with management

to develop, implement and manage business processes to support the

customer service side of a business; generated from this process was a

40-page training manual.

COMPANIES WORKED FOR:

Pacifica Engineering, Inc., an ISO9001/AS9100 & ITAR Certified Company

Mukilteo, WA

Quality Assurance Administrator

Don Gee, CPA, Entrepreneur, CEO/COO to several mining companies

Burnaby, BC

Accounts and Office Manager

UBC Brain Research Centre - Dr. Yu Tian Wang

Vancouver, BC

Laboratory Manager / Administrator

Pacific Coastal Airlines, partner to AirBC and AirCanada

Richmond, BC

Customer Service Manager / Accounts Receivable Manager

EDUCATION

2002. University of British Columbia

Vancouver, BC

Bachelor of Arts: Major in Philosophy, Minor in

Biochemistry

2008 - present Academy for Coach Training (associated with Antioch

University)

Edmonds, WA

CPC Program (Certified Professional Coach)

2010 - present Center for Right Relationship Global (CRRGlobal)

Benicia, CA

ORSC Training Program (Organization & Relationship Systems

Coaching)

~~~References available upon request

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