Administrative Assistant Customer Service
Resume:
Madison L. McMath
Troy, MI 48085
***.******@*****.***
College graduate, certified Firefighter, and registered Emergency Medical
Technician. Strong team player with solid track record of supporting
customers in the retail and food service industries.
CORE COMPETENCIES
. Proficiently handles customer inquiries and service issues with
fervent attitude
. Maintains advanced computer skills with a high degree of proficiency
in Microsoft Office 2007 (Word, Excel, and PowerPoint) and Microsoft
Outlook; including calendaring and email
. Manages customer billing and reconciliation, scheduling of deliveries,
order management, as well as warehousing and distribution
. Demonstrates solid oral and written communication, and interpersonal
skills
. Frequently demonstrates ability to lead, mentor and motivate other
employees
. Possesses an innate ability to adapt to changes in the work
environment
. Maintains strong organizational skills and attention to detail.
. Certified in Hazardous Materials- Awareness and Operations levels
. Possesses a working knowledge of Advanced First-Aid for the
Professional Responder
EXPERIENCE
The Hunter House: Mar. 2009 -
Present
Server - Birmingham, MI
Responsible for opening restaurant duties, taking food orders in a fast-
paced atmosphere, and cooking meals.
. Scheduled deliveries and pickups, maintained a dining area, and
answered phones
Law Offices of Michael J. Mills: Apr.
2009 - Jul. 2010
Legal Administrative Assistant - Bloomfield Hills, MI
Responsible for maintaining hundreds of clients' files in a fast-paced
professional atmosphere.
. Frequently takes dictation, organizes file systems, and oversees other
staff
. Proficiently manages a calendar schedule, and maintains a number of
different legal cases including third-party subrogation, insurance
overpayment collection, and worker's compensation
. Prepares and assists with the completion of correspondence, pleadings,
contracts and other legal documents.
. Maintains files and various database information, such as contracts,
and litigation documents
. Prepares reports, manuals, agendas and correspondence using
spreadsheet, database and word processing software
. Communicates effectively with outside counsel, internal clients, and
other third parties
. Follows up on replies and composes responses for the attorney to
include responding to requests for information relative to the
attorney's client cases
. Operates standard office equipment such as printers, scanners,
facsimiles, and copiers with ease
. Handles special assignments such as information data searches,
research, compiling, monitoring, and basic accounting
. Performs research activities including insurance regulations, federal
and state statutes, insurance industry services and publications,
confirms filing fees and procedures
Gorman's Furniture: Aug. 2004 - Aug.
2009
Executive Administrative Assistant - Troy, MI
Responsible for inputting sales for hundreds of clients in the Metro-
Detroit area, Ohio, and Canada.
. Efficiently entered orders, scheduled deliveries and pickups, opened
credit cards and answered phones in a professional manner
. Also secured new customers through excellent customer service
Nino Salvaggio's International Marketplace: Nov.
2008 - Jan. 2009
Cashier - Troy, MI
Worked effectively with a team of managers and other cashiers.
. Handled currency of various types, i.e. cash, check, credit. All while
operating a cash register with ease and efficiency
City of Troy: Apr. - Oct. 2007,
May - Aug. 2008
Laborer - Troy, MI
. Maintained all public parks for the City of Troy Parks and Recreation
Department.
. Maintained landscaping on the majority of road medians on major
streets within the city
. Operated various types of machinery with ease
. Worked effectively with a crew of others, efficiently finishing
assigned tasks in a timely manner
Ridley's Bakery Caf : May - Dec. 2002; Nov.
2006 - May 2007
Sales Associate - Troy, MI
. Served, prepared and sold meals and various bakery items.
. Maintained cleanliness of dining room
. Operated cash register with ease
. Worked eagerly with a team of other sales people and consistently
achieved sales goals
EDUCATION
Oakland Community College, Auburn Hills, Michigan
Associates in Applied Science, 2007
Firefighter Technology and Fire Science, 3.87 GPA
Oakland Fire Academy, Auburn Hills, Michigan
Firefighter I & II, HAZMAT: Awareness & Operations
Advanced First-Aid for the Professional Responder
Advanced CPR & AED Training, 2007
Oakland Community College, Auburn Hills, Michigan
Emergency Medical Technician- Basic Certification, 2008
Nationally Registered EMT- Basic, 2008
Michigan Academy of Emergency Services, New Boston, Michigan
Emergency Medical Technician- Paramedic Certification, 2009
VOLUNTEER WORK
Juvenile Diabetes Research Foundation Walk Volunteer, annually since 1998;
Religious Education Preschool Catechist at St. Anastasia Roman Catholic
Church, 2006 & 2008;
"Fire Prevention Week" Open House and "Passport to Safety" Livonia Fire
Department, 2007
Contact this candidate