Project Manager Quality Assurance

VINEET KAUR

**********@*****.*** 302-***-****

Summary

. 3+ years of experience Business / System analysis

. Excellent Business Analysis skills including requirements gathering

and documentation and analyst support throughout project life cycle.

. Experience in creating UML diagrams in MS Visio including Use Case

diagrams, Sequence diagrams, and Data Flow diagrams. Knowledge of

Activity diagrams, State Chart diagrams, and process flows.

. Practical knowledge of SDLC methodologies like Waterfall and Rational

Unified Process (RUP).

. Facilitating and leading multidisciplinary teams during JAD (Joint

Application Design) sessions.

. Hands on expertise in process identification and customer interaction.

. Experience with using UML, RUP and MS Visio, and in data querying

using Embarcadero RapidSQL, MS Access and SQL.

. Competent problem-solving, multi-tasking and prioritization abilities

with leadership responsibilities.

. Works well individually with minimal supervision as well as within a

team setting.

. Ability to communicate successfully and translate for audiences with

varied levels of technical knowledge.

Business Analysis Skills

. Rational Unified Process( RUP) and SDLC methodologies

. Joint Application Development (JAD)

. Business Requirements Analysis

. Customer liaison, Requirements extraction & documentation

. UML diagrams and process flows

Technical Skills

Operating Systems Windows 9x/XP/Vista, UNIX, LINUX

Programming languages C++, C, SQL, HTML, MATLAB,VHDL.

Assemblers: Atmel 8051, Intel 8085/8086

IDE Tools Rational RequisitePro, MS Visio, MS Project, UML

Magic Draw

Database MS Access, Oracle, MySQL

Testing/Requirements Mercury Quality Centre, Rational Requisite Pro,

management tools QTP

Software packages MS-Office (Word, Excel, PowerPoint), Outlook,

Visio, Access- 2003/07, Project 2007

Experience

Chevy Chase (client), Bethesda, MD (May 09-Aug 10)

Business Analyst

Worked on several initiatives to widen product options including better

account control features, and developing new application to satisfy Credit

Card Act requirement(s). Close interaction with Business groups,

Developers, Design and Data Architects and Quality Assurance teams.

. Hosted and attended several Business Requirements review and

documentation sessions to gain input from the Business teams for

setting scope and expectations/requirements across several blocks in

the bank for key projects.

. Part of follow up and resolution team for production issues impacting

customers.

. Involved in Impact analysis sessions across blocks to identify impacts

to existing applications and processes from new business requirements.

. Hosted and attended several JAD sessions to provide input about

leveraging existing system's design and discuss enhancements required

to achieve program and project level goals.

. Documented functional specifications, User manuals (for new apps), and

trace matrices for various applications, and worked with the Data

architects for approvals for new data fields/tables.

. Created Data Element Mapping documents for the warehouse apps, and

kept document library current on Live Link.

. Used Quality Center for Change management, and to track Service

Requests (SR).

. Created forms and screen mock-ups for design discussions in MS-Visio

and MS-Access.

. SQL querying to access data for Business requests/data analysis.

. Business Validation team member responsible for UAT and simulation

testing.

Quark Systems, Denver, Colorado (Sept 08-April 09)

Business/Quality Assurance Analyst

Handled offshore website development and the merger of two existing

application systems - CDIS application.

. Interacted with business users by coordinating JAD sessions and

performed Gap Analysis of Client requirements

. Created AS-IS and TO-BE process flow diagrams within the RUP

methodology of software engineering

. Defined the scope of the project based on the gathered business

requirements including documentation of constraints, assumptions,

business impacts, project risks and scope exclusions

. Analyzed client requirements to prepare BRD, define functional

requirements, and generate workflow processes

. Performed SWOT analysis of system alternatives to identify least

development time and cost

. Involved in creating HTML and Interactive wire frames and preparing

layout for the system

. Assisted in project management activities like planning, development,

task allocation, project execution

. Provided full project life cycle flowcharting and interacted

extensively with developers

. Identified Use Cases from the requirements. Created UML and ER

Diagrams such as Use Cases Diagrams, Activity Diagrams, Class

Diagrams, Sequence Diagrams and ER Diagrams using MS Visio

. Performed database querying using SQL statements to test application

performance at a high level

. Defined and updated project milestones, schedules, and monitored

progress with Project Manager in MS Project

. Closely monitored the team activities both at onsite and offshore

DELL International Services, Chandigarh, India (July 07-July 08)

Business Analyst

Actively involved in monitoring and enhancing processes and applications to

handle inbound calls at the customer care department for higher efficiency.

Responsibilities included working across blocks to collect workflow details

and convert to requirements, interacting with floor managers, developers,

testers and customer care reps.

. Worked extensively with MS- Visio to identify and depict

organizational Swim lanes and created use case and workflow diagrams

. Prepared Requirements Document for functional requirements

. Used queries to reconcile and validate the correctness and

completeness of data being exchanged between different groups and

different databases. Tools used: Embarcadero RapidSQL, MS-Access

. Performed gap analysis to define the extra effort needed to achieve

targets on schedule

. Identified/documented Use Cases and User specifications per company

templates

. Involved in creating HTML wire frames,mock screens, and flowcharts

. Responsible for coordinating project meetings, JAD sessions,

publishing minutes/project updates and collaborating group efforts

over Open issues/action items

. Reviewed test cases, emphasized Business rules for testing in Mercury

Quality Center

. Documented and simulated complex customer issues to find solutions to

inquiries and problems

Educational Qualifications

. M.S., Drexel University, PA (USA)

. Brainbench certification- Business Communication and Software Business

Analysis

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