Customer Service Quality Assurance
Resume:
James J. Smith
Columbus, Ohio 43213
*******@******.***
Operations ( Production ( Client Services
Versatile and dependable production professional with 20+ years of hands-on
experience in manufacturing operations. Recognized as an outstanding
communicator and team builder. Relates effectively with clients, vendors,
staff and all levels of management. Excellent problem solving and follow-
through skills while consistently meeting deadlines. Fast learner willing
to assume new and challenging projects.
Core competencies include:
Productivity Improvement ( Quality ( Shipping and
Control Receiving
Customer Service ( Inventory ( Troubleshooting
Control
ACCOMPLISHMENTS
As Quality Control Technician on second shift, reduced error
rate by 50%.
Tripled production of plating process and initiated move to
updated equipment.
Played pivotal role in facility maintaining lowest company wide
spoilage rate.
PROFESSIONAL EXPERIENCE
Liebert Corporation, Columbus, OH
2006 - 2009
General Assembler
Quickly promoted from temporary to permanent employee.
Assembled large multi-fan condenser units for computer cooling
systems.
Prepared and wood crated condensers for domestic and worldwide
shipping.
Satisfactorily completed WorkKey testing prior to employment.
Ruth Freed Law Offices, Columbus, OH
2003 - 2007
Legal Assistant
Prepared and filed documents and tax returns in Franklin County
Probate Court.
Assisted clients in the discovery and recovery of assets from banks,
insurance companies and
brokerage firms.
Provided help to clients with the opening and closing of estate
related accounts.
Resolved problems by working with court examiners and magistrates.
Ross Labs/Manpower Inc., Columbus, OH
2006
Warehouse Associate
. Picked and packed nutritional supplements for hospitals and healthcare
institutions worldwide.
. Filled orders, placed onto conveyor belts and loaded pallets.
. Prepared shipping documents for UPS and Fedex.
. Used RF scanning equipment for product identification and inventory
control.
ReyHan/PGF, Columbus, OH
2004 - 2005
White Room Technician
. Operated, calibrated and maintained Barco Gigasetter and film
processor.
. Ensured graphic files met all technical specifications to the
customers expectations.
. Supported customer service and sales to troubleshoot any possible
problems that arose.
. Accurately completed quality assurance procedures on time.
. Completed all paperwork and reports regarding shift output and
shipping documentation.
National Graphics, Columbus, OH
1995 - 2000
Plate Maker/Stripper
. Oversaw all pre-press processing for single, two and four-color offset
presses for high volume commercial printing.
. Prepared dylux and color proofing for customer approval.
. Acted as Customer Service Representative for the night shift.
EDUCATION
Eastmoor High School, Columbus, Ohio - Diploma
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