Training Manager
Resume:
Leyuna D. Shaw
Dearborn, MI 48120
********@*****.***
OBJECTIVE
To obtain a full-time position in an organization which will utilize my extensive experience, skills, and
educational background, offering professional growth and advancement opportunities.
QUALIFICATIONS
• Excellent communication, goal planning and implementation, problem-solving and networking skills.
• High level of professionalism; capable of setting limits and maintaining effective and organized follow-
through.
• Ability to work as an effective team member within private, public, non-profit and community based
organizations.
• Interpersonal skills necessary to communicate effectively in the exchange of information and provide
courteous and accurate information and responses to the public. Excellent writing and editing skills.
• Ability to frequently handle pressures related to simultaneous handling of multiple projects, meeting
deadlines, frequent disruptions, fulfilling schedule requirements, and dealing with concerns of clients,
employees, and/or co-workers.
• Actively pursuing continuing education classes in order to further enhance skills and abilities.
EMPLOYMENT HISTORY
05/2008 -09/2010 36th District Court, Detroit, MI
Judicial Clerk
Assisted members of the public and the court by answering questions in accordance with established
procedures. Set up appointments for members of the public and court employees. Extracted essential
information from court orders and completed forms for data entry or manual recording into the system.
Distributed files/case information/supplies to appropriate parties throughout the court. Maintained confidential
information regarding employee, financial and other court records. Various other duties such as sorting
interoffice and external mail and addressed issues/concerns raised by the public/employees.
10/2006 -05/2008 ACR, Clawson, MI
Receptionist
First point of customer contact. Answered incoming phones and processed/distributed leads in accordance with
the written lead policy. Provided administrative support to the admissions department. Provided customer
service support to prospective and current students via phone and email. Supported other campus functions as
directed by the Director of Admissions.
12/2005 -10/2006 Self -Employed, Detroit, MI
Customized Gift Creator/Party Event Planner
Owned and operated a gift basket/party/event planning business inside my home. Created custom made baskets
for customers and provided party/event planning services.
05/2001 -12/2005 Budco: The Dialogue Company, Highland Park, MI
Human Resource/Training Assistant
Chosen as the Central Agency Representative for our on-site Kelly Services Employees. Prepared and
processed several hundred training schedules each month. Facilitated effective interpersonal communication
among participants to improve human relations and work related problems. Instrumental in the development of
a new training system and received the McNaughton Award as a direct result of this. Set up and conducted New
Hire orientation sessions and reviewed benefits available. Conducted Several New Hire Orientations and
selected Corporate Training in order to instruct managers, supervisors and workers in supervisory skills, conflict
resolution skills, interpersonal communication skills and effective group interaction skills. Participated in the
creation, design, and implementation of the Annual Manager, Supervisor, and Group Leader training. Assisted
staff and team members in resolving problems. Scheduled individuals for job-related skills training to improve
individual work performance. Assisted with annual open enrollment and conducted employment verifications.
08/2000 -05/2001 Woodward Academy, Detroit, MI
Informational Technology Instructor /Tea
Developed and implemented a new computer curriculum for middle school students. Provided junior high
students with instruction in the areas of MS software, keyboarding, and the Internet. Responsible for ordering
software and hardware for the junior high lab. Served as a liaison between the principal and the network
systems technician. Maintained a junior high computer lab with over 200 daily users. Assisted grades K-12 to
acquire the skills needed for primary and secondary education. Developed lesson plans, graded homework, and
evaluated students' progress.
EDUCATION
Bachelor of Arts, 1999
Social Relations/Pre-Law
Michigan State University East, MI
SKILLS AND ABILITIES
Various skills including knowledge of MS Office Suite, ability to operate multi-line phone systems and general
office equipment.
CERTIFICATES / LICENSES
Minor/Cognate: Child Welfare, Michigan State University, MI, 1999
Minor/Cognate: Racial/Ethnic Studies, Michigan State University, MI, 1999
REFERENCES
References available upon request
Contact this candidate