Six Sigma Manager

Gregory Trexler

**** ******* ***** ********, ** *8062 Phone: 610-***-****

************@***.***

Operations Manager

Quality Management ( Performance Engineering ( Six Sigma ( Process

Analysis ( Industrial Engineering ( Process Improvement ( Project

Management ( Operations Management ( Statistical Data Analysis (

Business Analysis ( Metrics Management ( Corporate Auditing

15+ years of Industrial Engineering experience in Manufacturing, Insurance

and Financial Services. Established verifiable track record for completing

Six Sigma projects on time and within scope. Recognized for outstanding

problem resolution skills and broad analytical management approach.

ASQ certified Six Sigma Black Belt

American Society for Quality member since 2000

Career Track

Java's Brewin - Bethlehem, PA - 2007-2010

Restaurant

Owner / Operator

Manage all aspects of franchise operations including staffing, scheduling,

marketing, advertising, payroll, inventory control, accounts payable and

accounts receivable.

Selected Accomplishments:

Procured site, equipment, licensing, product and manpower to successfully

start-up a new food service franchise.

cigna group insurance - Bethlehem, PA - 2005-2007

Group Life Insurance Service

Manager - Quality & Metrics

Business Analyst

Manage quality and metrics in support of CGI Service and Operations

functions including Call, Client, Process, Revenue and Underwriting. Lead

6-member team responsible for Metrics reporting, database analytics and

enhancement of Quality review programs.

Selected Accomplishments:

Transition existing application processing Quality review program from

individual level to process level.

Analyze monthly data for individual business lines to identify root cause

of variation, correlation to VOC results and historical or seasonal trends.

Coordinate Corporate Audit response plans for Service and Operations.

Mentor Green Belt candidates through an in-house Six Sigma certification

program.

Design and maintain Revenue Management databases to assist in identifying

causes of variation in monthly delinquency, commission patterns and cash

intake receipts.

Fleet Bank - Horsham, PA - 1998-2005

Credit Card Services

Six Sigma Black Belt

Senior Performance Engineer

Facilitate cross-functional teams in an effort to document processes,

identify improvement opportunities and perform root-cause and cost/benefit

analysis. Lead multiple Six Sigma projects across major business lines,

surpassing the $1M annual save benchmark.

Selected Accomplishments:

Reduce escalated inquiries by 48%, resulting in $470,000 annual savings.

Reduce processing of early stage collection letters by 44%, resulting in

$320,000 annual savings.

Reduce lost/stolen calls by 16,000 yearly, resulting in $287,000 annual

savings.

Mentor Green Belt candidates through an in-house Six Sigma certification

program.

Lead processing of monthly customer surveys, analyzing response data for

CTQ and Key Satisfaction Driver measures.

Fleet bank - Wilmington, DE - 1995-1998

Consumer Loan Processing

Assistant Vice President

Manage the daily operations of a $36M contract vendor.

Selected Accomplishments:

Lead and participate in various multi-department reengineering projects.

Create a Quality Control review of data entry processing by hiring,

training and managing temporary employees.

Serve as the in-house contact for more than 300 East coast branch managers

regarding escalated customer disputes.

Boeing Defense and Space Group - Ridley Park, PA - 1991-1995

Military Vehicle Production

Industrial Process Analyst

Schedule resource requirements and monitored progression of major aircraft

assembly stages.

Selected Accomplishments:

Analyze current and proposed manufacturing processes and products using

Industrial Engineering methodologies to evaluate effectiveness and

recommend improvements or elimination of non-value added components.

Develop and implemented new process analysis and process measurement

techniques by leading teams in their evaluations of complex manufacturing

processes.

Apply statistical analysis and computer simulation techniques to evaluate

the effect of alternative processes for business risk and cost.

Technology

Software: Minitab, Visio, AutoCAD, SAS, MS Project, MS Office Suite

Education

Drexel University - Philadelphia, PA - 1991

Bachelor of Science

Major: Commerce and Engineering l Minor: Operations Management

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