Customer Service Sales

Jo-Ann LaForge

**** **** ****** ***** . ******* Grove, Minnesota 55016

651-***-**** . *****.*******@*******.*** . JLaForgeDesign.com

Senior Graphic Designer: Web and Print

Creative, energetic designer with 20+ years of combined experience in all

aspects of the graphic design industry, specializing in impacting corporate

performance through innovative print and digital designs. Expert in

producing internal and external marketing and communication pieces that far

exceed expectations. A great part of any team, and adept at cultivating

strong customer relationships. Extremely client-focused and a superb, self-

motivated problem solver. Software expertise includes:

InDesign . Photoshop . Illustrator . Dreamweaver . HTML . CSS . Flash .

Microsoft Office

Professional Experience

970 Magazine, Colorado . Freelance Graphic Design . 2009 - Present

Designing 4-color ads for magazine for the summer and fall issue.

Millwork Concepts MN . Freelance Website Design . 2009 - Present

Designing complete website for millwork company. www.millworkconceptsmn.com

ANDERSON PERFORMANCE IMPROVEMENT COMPANY, Minnesota . 2009 - Present

Contractor working on a as needed basis.

ANDERSON PERFORMANCE IMPROVEMENT COMPANY, Minnesota . 1998 - 2009

Graphic Design Specialist: Managed all client and in-house print and online

communications. Worked on several projects at once including corresponding

with clients and prioritizing projects to meet all deadlines and clients'

needs.

Key Achievements:

. Streamlined print file preparation to cut project time in half and

reduce reruns from 25% to .01%.

. Spearheaded redesign of Anderson Performance Improvement Company's

corporate website for better user experience resulting in increased

business.

. Created and implemented HTML email process and email campaigns.

. Researched and established a brand checklist to produce branded

materials quickly to satisfy client branding needs.

. Used brand standards for company to increase business.

. Contributed to development of new earning opportunity web pages to

reduce turnaround time from 7 to 3 days.

. Created process to size, optimize and save over 3,000 images for

online catalog reducing time to complete from two months to two weeks.

. Conceptualized a presentation library of sales and marketing materials

to improve ease of access by sales team.

. Identified solutions to problems to provide the best customer service

to clients.

. Visualized projects from client's perspective to provide high quality

work that met their individual needs.

. Collaborated with IT team to ensure brand standards were met when

bringing in new clients including reducing code rewrites and therefore

reducing costs in hourly time.

. Developed and maintained electronic archive library of all graphic

files produced, including logos, images, and all print

communications..

. Researched and used low cost solutions to effectively meet budget

goals.

Jo-Ann LaForge

9027 91st Street South . Cottage Grove, Minnesota 55016

651-***-**** . *****.*******@*******.*** . JLaForgeDesign.com

Relevant Experience

. Brand Management Training

. Six years as an offset press operator

. Four years as a bindery operator

Education Training

Graphic Design Technology - HTML - Beginning, Intermediate and Advanced

Diploma Courses

Dakota County Technical Cascading Style Sheets

College Dreamweaver Dynamic Application

Dreamweaver CS4 Website Development

Flash CS4 Rich Content Creation

Flash CS4 Action Script 3.0

The Big Brand Theory Seminar

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