Customer Service Sales

Location:

Posted:

September 10, 2010

Lancaster, CA 93535 *************@*******.***

QuincyD. Hunter

Objective: Results oriented customer service manager with experience in a heavy sales environment,

handling numerous customer complaints while providing them with the “wow” factor. Thrives in a high

volume call center where I am able to utilize my expertise.

Knowledge, Skills, and Abilities

• Several years of top experience in the business community

• Strong background in many areas including 4 years customer service, data entry, heavy sales,

merchandising and handling multiple task in a high volume call center..

• Computer literate, able to type 60 WPM as well as 10 Key, Microsoft Office, Windows XP, MS Internet

Explorer

• Diplomatic in successfully handling any customer situation without letting it get out of control.

• Excellent organizational, communication and people skills, both in person and over the phone.

• Results oriented with an ability to see any assignment to successful completion.

Excellent Written and Communication Skills

Education Crenshaw High School, Graduated, Obtained Diploma, 1998

Charter Career College, Graduated, Obtained Diploma, 2010

Professional Experience

Starwood Hotels and Resorts Lancaster, CA

March 2004-September 2008

Inbound/Outbound Sales and Customer Service Rep-Responsible for handling numerous inbound and

outbound phone calls to make hotel reservations for various hotels worldwide. Selling upgrades in room

categories to guest. Maintaining guest accounts, handling customer complaints, and technical issues.

Providing excellent customer service to elite members and arranging transportation to and from the airport.

Taco Bell Lancaster, CA

August 2003-March 2004

Steamer/Cashier-Preparing and serving food, running the front counter and drive thru cash registers.

Enthusiastically passionate about delivering outstanding Fast Guest service while sincerely caring about the

people they oversee. Detail oriented with the ability to multitask and prioritize

Bank of America Los Angles, CA

April 2002-February 2003

Teller/Customer Service Representative-Responsible for customer transactions such as cashing checks,

making deposits and withdrawals. Performing accurate balancing techniques daily. Proficiently utilize

customer service tools, systems and procedures to provide accurate and timely service solutions. Assisting

customer with inquires regarding their accounts.