Customer Service Sales
Resume:
Nekedria Fluker
Prattville, AL 36067
nlfluker@gmail.com____________________________________________
Employment Skills:
. Experienced at managing multiple tasks without compromise to
quality of work or productivity.
. Currently work with various levels of management.
. Research and resolve issues in a timely manner.
. Written and oral communication skills.
. Hardworking, committed, detail oriented, fast learner.
. Time management skills
. Experienced at making decisions based on laws and regulations.
. Customer Service experience
. Sales experience and exceeded monthly sales goals.
. Ability to work with minimum supervision and make independent
decisions.
. Easily adapts to change and a fast-paced environment.
. Experienced administrative assistant.
. Type 50+ WPM.
________________________________________________________________________
Employment History:
Database Coordinator, Montgomery Advertiser,
03/2006-Present, Montgomery, AL
. Maintain and update database.
. Create and update spreadsheets.
. Create customized reports and modify reports using SQL.
. Compile, analyze and distribute daily, weekly and monthly
departmental and corporate reports.
. Assist internal and external customers by telephone, email and
face-to-face.
. Oversee database department in absence of manager.
. Upload reports to our corporate office.
. Fulfill request given by managers within the department.
. Knowledgeable of all areas within department.
. Scan and email contracts for managerial approval.
. Work with Educations for the Newspapers in Education Program.
. Focus on current and seasonal trends to maximize sales
opportunities.
. Meet deadline on all project related reporting.
. Maintain and update the Genesys Circulation System and AS/400.
. Key data for weekly and monthly reports and new carrier
contracts.
. File contracts and circulation reports.
Customer Service/Sales Representative, Regions Financial
Corporation,
01/2001-12/2003, Montgomery, AL
. Receive and respond to inbound calls from external and internal
customers.
. Record calls that require follow-up in a problem tracking
database and monitor it daily
. Perform additional problem research as dictated by the
customer.
Executive Assistant, Regions Financial Corporation,
09/2000-01/2001, Montgomery, AL
. Receive inbound calls for department.
. Maintain manager's appointments.
. Manage usage of company vehicles and made travel arrangements.
. Order supplies.
Customer Service Representative, Regions Financial Corporation,
02/1999-09/2000, Montgomery, AL
. Receive and respond to incoming credit card dispute
correspondences as assigned.
. Communicate with customers to obtain addition information
regarding dispute.
. Research and resolve all disputed transactions and submit
written correspondence to customers regarding the status of
dispute within required time limits.
. Maintain audit, Visa and MasterCard regulations.
ACH Clerk, Regions Financial Corporation,
08/1998-02/1999, Birmingham, AL
. Processed direct deposits into and withdrawals from customer's
accounts.
. Balanced processed file.
. Ensured accounts were processed correctly and updates were made
promptly.
Education:
B.S. in Business Administration with emphasis in Computer
Information Systems, Auburn University Montgomery.
Computer Skills:
. Microsoft Windows (Excel, Word, Outlook, PowerPoint,
Access)
. Microsoft Office XP
. SQL
. Brio Query
. AS/400
Contact this candidate