Customer Service Human Resources
Resume:
ALEXANDER MORA
******************@*******.***
*** *. *** *******, ******, CA 91766
Home: 909-***-**** ● Cell: 909-***-****
Summary: Skilled in interpersonal relationships, time management, and ranking priorities. I am a
strong communicator, goal oriented, and ranking priorities. Three years of customer service
experience and bilingual. (Spanish) Proficient in computer software: MS Word 2007, MS Excel
2007, and MS PowerPoint 2007
Education:
DeVry University, Pomona, CA,
Bachelor of Science in Business Administration
Emphasis in Human Resources
Expected Graduation: October 2010
Relevant Coursework:
•
• Labor Relations • Training and Development
• Human Resource Information Systems • Employment Law
• Strategic Staffing • Compensation & Benefits
Experience:
DeVry University, Pomona, CA. (2007-Present)
Student Services
• Served as intermediary between professors and students turning in coursework
• Worked diligently to maintained confidentiality of student records
• Managed scheduling of student testing for university entrance exams
• Provided students with consultation regarding university policies, procedures and codes of
conduct
Registrar Department
• Increased efficiency of student records by transferring 25,000 files from paper to an electronic
filing system
• Accurately entered students’ personal information, scanned proper forms and ensured proper
destruction of paper files
• Reputation for being reliable, knowledgeable and trustworthy, to the point where my boss
allowed me to contribute to some successful business decisions in the department.
• Administered distribution of boxes containing important paperwork to various work stations
quickly in order to reach company deadlines
• Responsible for monitoring, reviewing and obtaining equipment necessary to improve
employees performance
Financial Aid Department
• Assisted in the review of student documents for loans, grants, and government programs
• Resolved general issues and answered questions regarding information and procedures
• Supervised training of student employees in customer service, financial applications, and other
aspects of the job in order to foster effective job performance
• Assisted high school students through financial aid workshops which provided them with
pertinent information necessary for the admissions process
AFFILIATION and HONORS:
Member of the DeVry University Associated Student Body (ASB) – Senator: 2008-2010
The Community Scholarship Award: 2007
Charley Wootan Grant: 2008 (Scholarship)
REFERENCES
Mr. Adrian Santos
Accountant
4387 Larkspur Lane
Chino Ca 91710
Mrs. Marie Estrada
Student Finance Consultant
901 Corporate Center Drive
Pomona, CA 91768-2642
Mrs. Belinda Taylor
Assistant Registrar
901 Corporate Center Drive
Pomona, CA 91768-2642
Mr. Abel Moreno
Student Services Coordinator
901 Corporate Center Drive
Pomona, CA 91768-2642
Margie Donahey
Assistant Registrar
901 Corporate Center Drive
Pomona, CA 91768-2642
Contact this candidate