Customer Service Manager

CHRISTINE LAPOINTE

OBJECTIVE

To obtain an Office/Clerical position in which my customer service,

bookkeeping, personal, clerical and general office skills will contribute to

greater office efficiency and productivity

EXPERIENCE

1997–2008 East Coast Tile Imports

Ludlow, MA

Import Manager’s Assistant

n Completed ordering process with overseas suppliers

n Coordinated container shipping through direct communication with

suppliers and freight forwarders.

n Worked with brokers to ensure accurate duty information

n Ensured seamless shipping process through preparation of paperwork

and scheduling of warehouse deliveries with inbound drivers

n Maintained communication with store branches to ensure accurate

shipment arrival information

1977–1996 Massachusetts Mutual Life Insurance Co.

Springfield, MA

Senior Client Service Analyst

n Responsible for the examination and payment of death claims

n Processed policy option and beneficiary changes

n Established new accounts under various optional methods of

settlement

n Processed lost and outstanding check replacements

n Serviced clients, agents and attorneys various needs as requested

through written correspondence and telephone communications

n Provided technical direction and served as trainer to junior analysts

EDUCATION

1977 High School of Commerce

Springfield, MA

n Earned diploma

SKILLS

n Knowledge of and experience with Microsoft Office products

n Broad understanding of insurance industry

PHONE 413-***-**** • E MAIL *************@*******.***

3 DANIELLE DRIVE • PALMER, MASSACHUSETTS 01069

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