Customer Service High School

*** ********** ******, ******* ** *****

***/***-**** *******@*****.***

Alecia S. Fox

objective

Ambitious, proactive and strong-thinking individual with a

strong work ethic seeking to gain entry level employment with

an equal opportunity employer of choice in the field of

interest with opportunity for advancement.

SUMMARY OF QUALIFICATIONS

A. Fully capable of operating in a task-oriented work environment that is

conducive to growth while exemplifying the ability multi-task, proficiency

in Microsoft Office, excellent customer service skills, phone etiquette,

written and verbal communication, website navigation, organization,

intermediate typing ability and data entry.

B. Above average leadership skills and ability to adapt to necessary work

environment

C. Works well with groups and/or as an individual to meet personal and

company goals and objectives

D. Proficient public speaker

Work of experience

[June 2010-Present] [Remedy Intelligent Staffing]

[Virginia Beach, VA]

Appointment Setter

Assisting Admissions Representatives with contacting

perspective students expressing interest in secondary

education via phone, email, text, and mail.

Receptionist/Switchboard Operator

Answering multi-line switchboard; directing phone calls

to proper department or personnel

[April 2010-Present] [U.S. Census Bureau] [Newport

News, VA]

Enumerator

Performed field work interviewing residents to obtain and

report census data for statistical purposes. Conducting

quality control depending on the operation worked.

[June 2007-January 2010] [West Corporation]

[Hampton, VA]

Customer Service Representative

. Exclusively representing premier clients in the wireless,

financial services, telecommunications, insurance, and

Internet industries by providing customer service and

assistance to clients' customers by way of phone services,

two way chat communication and email programs to resolve

their service or product-related questions.

. Serving as floor support to offer assistance to fellow agents

with job responsibilities and performance objectives

education

[March 2010-Present] [Ashford University] [Social Science with Education

Concentration]

[August 2008-August 2009] [Thomas Nelson Community College]

[Hampton, VA]

[September 2002-June 2006] [Warwick High School] [Newport News, VA]

. High School Diploma

Extracurricular activities

. Hampton-Newport News Community Builders Network 2004-

Present

. Miracle Temple Baptist Church-Clergy Staff Secretary 2005-

Present

. Youth Ministry Leader 2006-Present

. Vacation Bible School Teacher, Assistant, Registration

Attendant 2007-Present

REFERENCES-Available Upon Request

Contact this candidate