Customer Service Sales
Resume:
Lakeisha S. Mood
Columbia, SC *9223
*************@*****.***
Professional Objective
I am seeking to fulfill personal and professional commitment, while making
a contribution to the company and to the clients.
Personal Attributes
I am accustomed to accepting responsibility and delegating authority, and
am capable of working with and through people at all levels. I am able to
plan, organize, develop, implement, and supervise complex programs and
special projects. I have a good sense of humor and a personal dedication to
producing timely, cost-effective results.
Education
Limestone College-Gaffney, SC
Bachelor of Science, Business Administration and Computer Programming
Relevant Courses:
Business Finance
Business Communications
Principles of Business
Java
C++
Professional Experience
Allied Barton Security Services- Columbia, SC
Mater Security Officer/Supervisor/Project Coordinator '2006-Present
Work assigned location- Companion Property and Casualty
Provide complete company wide administrative duties for 200+ people.
Actively reviewing employee work needed access to avoid business risk.
Performs daily clean up of the administration operating system based on
data received from the Human resource Department. Monitor, create and
maintain Card Information Security access. Daily duties are in line with
the core purpose of my job and Corporate Information Security guidelines,
while securing the people and the business.
Bellsouth Telecommunications- Columbia SC '2002-'2006
Sales/Service Consultant
I researched and responded to complex telephone and written inquiries in a
timely and productive manner, while selling every product the company
offers exceeding daily, monthly and yearly sales goals.
Citibank- Columbia, SC July '2000-'2002
Customer Service-Telemarketing Manager
Hired and developed a staff of up to 25 people to service needs for one of
the highest revenue banks in the U.S. Assisted in training and development
of Sales/Service Representatives to ensure contract standards and
objectives are exceeded.
Citibank- Columbia, SC May 2000- July 2000
Customer Service-Telemarketing Advisor/Consultant
I supervised the Customer Service staff while providing support for our
Sales Force and Sales Management. I implemented new policies, procedures
for customer service, and monitored to ensure that all our sales and
service goals were met.
Citibank- Columbia, SC January 2000-May 2000
Customer Service-Telemarketing Consultant
Involved in all aspects of customer service, including:
Actively worked with customers to provide solutions to questions to solve
problems, interfaced with our sales force, and worked with new customers to
implement Citibank services.
Contact this candidate