Customer Service Sales
Resume:
Michael P. Schaffer
Budd Lake, New Jersey 07828
******@*******.***
Accomplished marketing professional with exposure to business development,
marketing, strategic planning, client relationship and customer service.
Exceptional leader who easily has the experience and talent to give
your organization the competitive advantage as well as expand opportunities
with existing and new client bases.
Core Competencies
Team Building In-Service Training
Customer Service
Negotiations Operational
Experience Market Staging
Forecasting Client Relationship Management
Inventory
Professional Experience
BC International March 2004 -
April 2010
Sales Manager The Fur Vault at Macy's Bridgewater December 2004
- April 2010
Successfully re-established relationships with store management and
clientele. Attracted and retained loyal customers by building a
reputation of integrity, knowledge and accountability.
Demonstrated ability to expand opportunities within existing
customer base. Responsible for recruiting, hiring, training,
coaching, merchandising, operations, sales, service, achieving
goals and working within a budget.
Sales Associate The Fur Vault at Macy's Woodbridge
March 2004 - November 2004
Responsible for sales and service to clients. Assisted manager
in operational activities. Demonstrated
knowledge and passion regarding quality and customer
satisfaction.
Maui Wowi Fresh Hawaiian Blends
February 2001- May 2004
Owner/Operator (multiple locations)
Established a business plan. Performed market analysis. Built
client relationships. Recruited new personnel.
Negotiated leases and purchased product. Provided outstanding
customer service.
Metropolitan Life Insurance, Inc.
December 1997 - December 2000
Bridgewater, New Jersey
Information Systems Analyst
Created new programs for a changing business environment in
COBOL/DB2 for annuity compensation.
Maintained and updated current applications as needed. Resolved
programming issues. Steadily relied upon
to investigate and problem solve(for end users).
Chase Insurance Agency October
1996 - July 1997
Parsippany, New Jersey
Insurance Counselor
Instrumental in beginning a business new to Chase Manhattan
Bank. Responsible for developing new
insurance business. Prospected customers visiting the bank and
by telemarketing. Conducted seminars for
potential customers. Provided sales and services to clientele.
Northwestern Mutual Life/Robert W. Baird
July 1992 - October 1996
Parsippany, New Jersey
Financial Sales Representative
Marketed financial services throughout the tri-state area
utilizing direct mail, seminars and referrals.
Initiated development of clientele. Established and serviced
financial planning ideas consistent with
the goals and objectives of my clients.
Michael P. Schaffer
Page 2
Michael Philip Furs Inc.
June 1989 - July 1992
New York, New York 10001
Director of Sales
Accountable for showroom and outside sales. Handled incentive
programs. Oversaw local production.
Charged with coordinating participation in trade shows.
Travelled overseas on buying trips. Supervised
shipping, receiving and local deliveries.
Macy's Atlanta Fur Salon March
1988 - May 1989
Atlanta, Georgia
Sales Manager
Served as Operations Manager and Merchandiser for eight area Fur
Salons. Managed and trained staff.
Consulted with upper management in developing a business new to
Macy's. Acknowledged by a highly
regarded high level executive for my skills.
Education
State University of New York at Plattsburgh
Plattsburgh, New York 12901
Bachelors of Science - Marketing
Chubb Professional Resources, Top Gun School
Parsippany, NJ
Diploma in Computer Programming
American College
Bryn Mawr, Pa
Studies toward CLU-Chartered Life Underwriter
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