Customer Service Manager
Resume:
Resume dated September **, ****
Nancy Shellman Norman
Plainwell, MI 49080
*******@****.***
POSITION
DATA PROCESSING
I began my career in data processing. I am very good at it and fully enjoy
the work. I am honest, dependable and fully qualified for this position.
I look forward to hearing from you.
SCHOOLING
Western Michigan University, Kalamazoo, Michigan, September, 1989, through
September, 1991. Accounting Major. Completed General Education
requirement for entry into the Business School. 60 credit hours completed.
Grade Point Average 3.967
Graduated Parsons Business School (now Davenport College of Business),
Kalamazoo, Michigan, June, 1976, Executive Secretarial Program. Grade
Point Average 3.8
Graduated Otsego High School, Otsego, Michigan, June, 1975. Grade Point
Average 3.975
AREAS OF KNOWLEDGE
Word
Excel
Power Point
Type 80 wpm
Excellent Proofreading
EXPERIENCE
December, 2008 - May 4, 2010
Island City Computers, 124 E. Bridge Street, Plainwell, Michigan
Position: Office Manager. A/R, A/P, Accounting and Payroll with
QuickBooks, customer service, commissioned computer sales, some
computer repair.
December. 1991 - August, 2009
Norman Builders, 994 9th Street, Plainwell, Michigan.
Position: Office Manager. Part time in family business. A/R, A/P.
Responsible for Financial Statements and general office work.
July, 2008 - December, 2008
WalMart, 412 Cross Oaks Mall, Plainwell, Michigan
Position: Set Up Crew, then Housewares. For three months was on the
team that replaced all floors and shelving in the store. Then was
hired for Customer Service in the Housewares Department.
April, 1989 - December 1991
Dunkley International, 1910 Lake Street, Kalamazoo, Michigan.
Position: Accounting Clerk. Cost Accounting, Accounts Receivable
and support for the Financial Accountant.
May, 1982 - January, 1986
North American Aluminum Corporation, 5575 N. Riverview Drive,
Kalamazoo, Michigan.
Position: Data Processor/Billing Clerk. Sales Accounting.
Previously
Sales Secretary. A/R, A/P and Data Processing
OTHER
Current President, Friends of Ransom Library, Plainwell, member 18 years
Volunteer support to Children's Librarian, Ransom Library, Plainwell, 10
years
Lead monthly Writer's Workshop, Ransom Library, Plainwell, 10 years
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